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Uprite Services

Managed IT services with 24/7 security

Senior Infrastructure Analyst L3 - Project

System Administration +1Confirmed live in the last 24 hours
Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

  • A valid Texas driver’s license and insurance are required.
  • The candidate must be able to operate a motor vehicle.
  • The candidate must have an associate’s degree in information technology or equivalent experience.
  • The candidate must have at least 8 years of experience in information technology or a related field.
  • The candidate must have at least 4 years of experience in end-user support.
  • The candidate must be able to travel occasionally to client sites as needed.
  • The candidate must have knowledge of VPN and remote-access technologies.
  • The candidate must have experience with Microsoft Hyper-V and VMware vCenter/ESXi.
  • The candidate must have experience with Microsoft Azure solutions.
  • The candidate must have experience with Windows Server and desktop environments.
  • The candidate must have networking and firewall administration skills.
  • The candidate must have Microsoft Exchange administration skills.
  • The candidate must have Microsoft 365 administration skills.
  • The candidate must be able to investigate issues, identify root causes, and follow through with corrective actions.
  • The candidate must be able to adapt troubleshooting techniques to the situation.
  • The candidate must be able to act as a higher-level escalation resource.

Responsibilities

  • Lead or support client infrastructure projects, including server refreshes, server consolidations and upgrades, on-premises-to-cloud migrations, line-of-business application upgrades and hosting transitions, network and Wi-Fi upgrades and optimization, security and monitoring deployments, and AI, automation, and modernization initiatives.
  • Apply project governance practices, including work plans, scheduling, change control, and documentation.
  • Collaborate with virtual chief information officers, project managers, the Service Desk, and the Network Operations Center on project scoping, planning, delivery, and risk mitigation.
  • Deploy, maintain, and troubleshoot server and application environments.
  • Maintain project documentation and client environment configuration standards.
  • Provide mentorship and knowledge-sharing to lower-tier technical staff.
  • Participate in weekly project and technical review meetings.
  • Contribute to internal initiatives to improve processes and tools for onboarding and project workflows.
  • Act as an escalation point for Tier 1 and Tier 2 support teams and collaborate with the Network Operations Center on complex troubleshooting.
  • Resolve escalated Level 3 technical issues from the Service Desk, Network Operations Center, and client-submitted tickets.
  • Provide advanced end-user, server, networking, firewall, and application support.
  • Troubleshoot complex issues involving virtualization, including Hyper-V and VMware; storage area networks and network-attached storage; Active Directory; Group Policy Objects; virtual private networks; and Microsoft 365.
  • Assist with domain renewals, Secure Sockets Layer certificate lifecycle management, and application deployments.
  • Collaborate with the Network Operations Center on complex support, security, monitoring, and remediation tasks.
  • Communicate with clients, vendors, and internal teams.
  • Support the help desk when ticket volume is abnormally high.
  • Provide technical guidance and mentoring to Level 1 and Level 2 team members.
  • Maintain and update documentation in ITGlue or other systems, including line-of-business configurations, standard operating procedures and internal processes, passwords and access information, and hardware and software inventories.
  • Maintain accurate daily time entries.
  • Attend required team meetings, project meetings, and company events.
  • Assist with internal process updates and operational improvements.
  • Participate in on-call rotations and support the service desk during high-volume periods.

About the Company

Uprite Services

Managed IT services with 24/7 security

Uprite Services provides proactive IT management for small and mid-sized businesses in Texas, focusing on Houston, San Antonio, and Dallas. Its services cover 24/7 network and endpoint monitoring, help desk support, cybersecurity embedded in every plan (EDR, email security, MFA, training), cloud management for Microsoft 365 and Azure, and VoIP with options for co-managed IT. It differentiates itself by making security a core part of every offering, targeting firms with 10–250 employees, and earning industry awards like the CRN MSP 500 and Channel Futures MSP 501. Its goal is to align technology with clients’ operations and growth, offering predictable costs and fewer outages through proactive management.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Houston, TX
Founded
1999

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