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Sapsol Technologies

Telecommunications Engineer

Network Engineering & AdministrationPosted on Nov 9
Full-timeGary, IN, USANo salary listed

About the Job

Requirements

  • Understanding of Microsoft Office 365 and Teams administration.
  • Familiarity with servicing and deploying enterprise telephony networks and infrastructure, including network and telephony equipment and cabling.
  • Strong analytical, problem-solving, and IT troubleshooting skills, with a desire to learn new concepts.
  • Experience with IT end-user support demonstrating customer service.
  • Ability to work safely in a dynamic, heavy-industry environment.
  • Ability to drive, walk, and carry boxes, phones, and phone equipment.
  • Ability to work onsite at Gary, Indiana locations.

Responsibilities

  • Support administration and 24x7 delivery of telecom services in an enterprise-scale environment.
  • Support two steel-making facilities on the south side of Lake Michigan.
  • Manage break/fix work and customer requests related to telephone services, including equipment deployment and servicing.
  • Communicate face to face with customers.
  • Support VoIP phones, analog phones, Microsoft Teams calling and meetings, and PC microphones and speakers.
  • Maintain daily tracking spreadsheets using basic Excel.
  • Plan, deploy, configure, maintain, and monitor the corporate telephony system, largely based on Microsoft Teams, including meetings, VoIP, and related telecom functions.
  • Assist with Microsoft Endpoint and Office 365 management as capacity allows.
  • Evaluate security posture and identify process improvements.
  • Troubleshoot infrastructure wiring, including Ethernet, copper, and fiber, and telecom equipment, including gateways, routers, and circuits.
  • Provide localized support of wired and wireless data networks, including smart-hands support.
  • Manage telecom-related projects.

Desired Qualifications

  • Experience with various desktop, mobile, and server operating system platforms.
  • Experience administering Microsoft Teams or Cisco-based telephony and audio/video conferencing.
  • Working knowledge of wired and wireless networking and troubleshooting methods.
  • Experience supporting PCs and mobile devices.
  • Experience leading cross-functional projects, including preparing project plans to communicate and track execution.
  • Experience with legacy and SIP telephony products.
  • Networking knowledge, including terminating Cat 5 and Cat 6 cabling.
  • Experience with deploying, administering, and troubleshooting VoIP telephony infrastructure, analog or digital circuits, related hardware, and telecom products such as audio/video conferencing and voicemail; these skills are taught during the first six months.
  • Experience with Teams, AudioCodes, and Wilson Cellular Boosters.

About the Company

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Bristol, VA
Founded
Not listed

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