ICMS Case Manager Lead - Care Campus
About the job
- A bachelor's degree in social work, psychology, sociology, human services, public health, or a related field is preferred, unless more specific contract requirements apply.
- Three or more years of case management, homeless services, behavioral health, housing, healthcare, or related direct-service experience is preferred.
- Prior lead, supervisory, or team-coordination experience is preferred.
- Strong case-management, service-navigation, documentation, communication, problem-solving, and team-coordination skills are required.
- Regular use of a computer and human resources technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work.
- The role requires frequent walking and standing, and may require lifting or carrying up to 20 pounds.
- Provide daily guidance and case consultation to ICMS Case Managers and help coordinate participant assignments, workflow, and service priorities.
- Support staff with complex participant needs involving housing, healthcare, behavioral health, substance use, benefits, and other barriers.
- Strengthen coordination with Client Support Specialists, including warm handoffs, follow-up, navigation, and participant engagement.
- Reinforce timely, accurate documentation, support quality reviews, and escalate significant programmatic, participant, staffing, or safety concerns.
- Work with frequent walking and standing; shifts may include days, evenings, weekends, and holidays based on campus needs.
- Perform duties requiring standing, sitting, walking, stooping, talking, hearing, reaching above and below the shoulders, hand and finger dexterity, keyboarding, and making and receiving telephone calls.
About the company
St. Joseph Center operates as a nonprofit social services organization supporting people experiencing homelessness and poverty throughout Los Angeles. It provides food assistance through its Bread & Roses Cafe and pantry, permanent and interim housing, rapid re-housing and re-entry services, mental health care, and job training programs including a coding bootcamp and culinary training kitchen, along with dedicated support for homeless youth and families. What sets St. Joseph Center apart is its integrated, healing-centered approach that combines housing, health, and employment services under one continuum of care rather than treating separate problems in isolation. The goal is to help individuals and families achieve lasting stability and dignity.
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Simplify's Take
What believers are saying
- FY2025 revenue reached $59.4 million; liquidity included $1.0 million credit availability.
- January 2026 audit reported no material internal-control or compliance issues.
- 2026 Pathway Home work housed 27 people, proving execution with county partners.
What critics are saying
- Government grants and contracts were $52.3 million of $59.4 million revenue in FY2025.
- COVID-19 recovery funds expire in 2026, squeezing cash for housing and services.
- June 2026 voter-registration scrutiny around Venice shelter and Nithya Raman raises political blowback.
What makes St. Joseph Center unique
- St. Joseph Center runs LA Westside access centers, housing, food, and job-training programs.
- Its SPA 5 system links unsheltered families and individuals into coordinated entry.
- Fifty years in Los Angeles gives deep county, city, and nonprofit referral relationships.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options
- Remote Work Options
- Flexible Work Hours
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program