IT Service Desk Specialist
About the job
- Experience in Helpdesk, Service Desk, IT Support, or Internal User Support.
- Experience supporting Windows and macOS users.
- Experience with Active Directory user accounts, groups, password resets, and access management.
- Experience with Atlassian tools such as Jira, Jira Service Management, or Confluence.
- Basic knowledge of Microsoft 365, including Outlook, Teams, and user account support.
- Basic understanding of hardware, peripherals, and office equipment.
- Basic understanding of Wi-Fi, VPN, and common connectivity issues.
- English and Russian language skills.
- Clear communication, attention to detail, and willingness to learn.
- Handle and prioritize internal IT support requests through Jira, email, Teams, and other support channels.
- Support local and remote employees with IT-related issues.
- Assist with account and access management.
- Support Microsoft 365, Atlassian tools, and other internal systems.
- Troubleshoot basic hardware, software, printer, Wi-Fi, and VPN issues.
- Set up workplaces for new employees and support onboarding and offboarding processes.
- Prepare, issue, track, and return IT equipment.
- Install and configure software.
- Escalate complex technical requests to other IT team members.
- Update internal IT guides and documentation.
- Estonian language skills.
- Basic knowledge of Entra ID / Azure AD.
- Experience with Google Workspace administration.
- Experience with MDM or endpoint management tools.
- Experience with remote support tools such as TeamViewer or AnyDesk.
- Basic knowledge of IT asset management.
- Awareness of basic IT security practices such as MFA, password policies, and access control.
About the company
Admirals is a financial services platform that enables individual investors to trade in forex, stocks, commodities, and other markets through a digital trading platform. It generates revenue from trading fees and commissions while providing up-to-date market information and educational resources to help users make informed decisions. The product works by letting users execute trades and access market data, insights, and educational content (podcasts and videos) via an online interface. What sets Admirals apart from competitors is its combination of a broad market offering, a focus on both beginners and experienced traders, and integrated educational resources alongside real-time market insights within a single platform. The company’s goal is to support online trading by giving clients the tools, information, and resources they need to trade intelligently and manage their investments effectively.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2003
Simplify's Take
What believers are saying
- June 2026 Australian subsidiary sale should lift net profit and simplify capital allocation.
- April 2026 licence consolidation lowers compliance duplication and centralizes EU client servicing.
- FCA, CySEC, JSC, CMA, and Seychelles licences still support multi-jurisdiction distribution.
What critics are saying
- 2025 audited results showed an €18.5 million loss and 55% lower net trading income.
- Active clients fell 32% and trade volumes fell 47%, shrinking transaction revenue.
- If client attrition persists through 2026, Admirals becomes an expensive shell with licences.
What makes Admirals Group unique
- April 2026 Cyprus consolidation keeps EU servicing under one regulated Admirals entity.
- Tallinn headquarters and licenses in the UK, Cyprus, Jordan, Kenya, and Seychelles preserve reach.
- The Australian subsidiary sale narrows focus toward core geographies and reduces operational sprawl.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Training Programs
Company News
Naga Markets faucets former Admirals exec Juan Enrique as Head of Europe and Training.
Admirals Group AS has entered into an agreement to sell its wholly owned subsidiary, Admirals AU PTY Ltd (Australia), a licensed investment company, to a non-related party, as part of the Admirals group’s ongoing optimization of its geographic focus. The transaction, subject to customary closing conditions, is expected to positively contribute to Admirals Group AS’s net profit and streamline its operations in alignment with its core strategy. This strategic move underscores Admirals Group AS’s commitment to delivering value by concentrating resources in key regions where it sees the strongest potential for growth and operational efficiency. Additional information: Alexander Tsikhilov Chairman of the Management Board of Admirals Group AS [email protected] +372 6309 300 https://www.admirals.group/