FWD Group

Pan-Asian life insurer with digital solutions

Manager – Group Digital Delivery

AI Application Engineering +1Posted on Nov 11

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

A degree in engineering or equivalent practical experience.
Demonstrable experience implementing enterprise-level generative artificial intelligence solutions.
At least 5 years of full-stack software development experience.
Software development experience in one or more general-purpose programming languages, including Python.
Experience developing front-end web applications, native mobile applications, and integrating with headless content management system platforms and application programming interface services.
Expertise building mobile applications using React Native.
Expertise building secure, scalable RESTful web services.
Experience with agile development methodologies, test-driven development, and continuous integration and continuous delivery.
Experience with cloud technologies.
Experience delivering multilingual and internationalized solutions.
Knowledge of generative artificial intelligence.
Knowledge of Amazon Web Services and Microsoft Azure.
Knowledge of identity and access management.
Experience with infrastructure as code and automation tools such as Terraform, and knowledge of containerization, orchestration, and service mesh.
Hands-on knowledge of JavaScript and Python for back-end applications.
Hands-on knowledge of front-end technologies such as React Native.
Experience implementing tracking and analytics with Google Analytics tagging and setup.

Responsibilities

Architect and develop advanced multi-system generative artificial intelligence application solutions and services.
Develop and design user interactions for generative artificial intelligence applications; develop servers and databases for application functionality; code, test, and deploy mobile applications for tablets and mobile devices.
Guide and collaborate with team members as a domain-area expert to write specialized code, while applying full-stack expertise across web and application development.
Provide input to the generative artificial intelligence application development roadmap and work as a developer on specific large-scale projects.
Collaborate on architecture design for complex multi-system solutions and services, and perform mobile, web, and server-side development.
Plan and document technical specifications for features or system design.
Work with the tech lead, product owner, and user experience and user interface designer to build features and improve user and customer experience.
Design and develop application programming interfaces, servers, and databases, ensuring cross-platform optimization for mobile devices and tablets.
Influence delivery decisions for solutions used across multiple platforms and languages in the Asia-Pacific region, with a focus on seller experience.
Coordinate cross-regional project priorities, deadlines, and deliverables.
Deliver projects from conception through completion.
Keep current with application and programming language developments to meet technical and stakeholder needs.
Drive cross-functional generative artificial intelligence initiatives across teams and countries.
Explore generative artificial intelligence technologies such as large language models and retrieval-augmented generation.
Work with product and design teams to build features.
Make data-driven decisions.
Collaborate with development and product teams in a fast-paced delivery environment.
Design automation pipelines to support generative artificial intelligence enterprise scalability across projects and teams.
Build highly scalable and fault-tolerant systems.

Desired Qualifications

Startup experience is preferred.
Knowledge of Android and iOS mobile technologies, including Swift and Objective-C, would be valuable.
Experience implementing and supporting the Google Optimize A/B testing framework on web applications.

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

PURPOSE

FWD's GenAI and Digital Platforms leverages new technologies to deliver on digital strategy plans that enhance our products across all FWD countries. The team builds new features utilising Generative AI advanced technologies to drive business value. We are looking for a GenAI Solutionist who is passionate about changing how people feel about insurance.

KEY ACCOUNTAIBILITIES

Architect and development of advanced multi-system GenAI application solutions and services
Develop and design user interactions on GenAI application, develop servers and databases for application functionality and coding for mobile platforms, test, and deploy mobile applications for both tablet and mobile
Act like a domain area expert in guiding and collaborate with other team members to write specialised code - although importantly, the Full Stack Developer must be familiar with and highly skilled in all aspects of web and application development.
Provide inputs on GenAI application development roadmap, working as a developer, or as an individual on specific large scale projects related to FWD GenAI applications
Collaborate on architecture design of complex multi-system solutions and services as well as carry out Mobile, web and server-side development
Plan and document technical specifications for features or system design
Work closely with tech lead, product owner and UX/UI designer to build features that delight our users/customers to create an impactful user/customer experience
Design and develop APIs, create servers and databases for functionality to ensure cross-platform optimization for mobile and tablet
Influence decision making in delivering solutions that will be used across multiple platforms and languages across the APAC region focusing on seller experience
Coordinate with cross-regional project priorities, deadlines, and deliverables
See through a project from conception to finished product.
Stay abreast of developments in applications and programming languages in order to meet both technical and stakeholders needs.
Experience in implementing tracking and analytics with Google Analytics tagging and setup
Drive cross-functional GenAI initiatives across multiple teams for different countries
Explore latest GenAI technologies such as LLM, RAG etc
Plan and document technical specifications for features or system design
Work closely with product and design to build features
Make data driven decisions
Collaborate closely with our development and product teams in our fast-paced delivery environment
Design automation pipelines required for GenAI enterprise scalability for multiple projects and teams
Good understand of technologies and experience in building a highly scalable and fault tolerant system

QUALIFICATIONS / EXPERIENCE

Degree in engineering or equivalent practical experience
Demonstratable experience in implementing GenAI solutions at enterprise level
5+ years + of full stack software development experience
Software development experience in one or more general purpose programming languages (including Python)
Proven experience with developing front web applications, native mobile apps and integration with Headless CMS platforms and API services
Startup experience preferred
Expertise in building mobile application using React Native
Expertise in building secure, scalable RESTFul web services
Experience with agile development methodologies, Test Driven Development (TDD) and CI/CD
Experience with cloud technologies
Experience delivering multi-lingual/internationalized solutions

KNOWLEDGE & TECHNICAL SKILLS

5+ years of full stack software development experience
Generative AI
AWS and Azure
Identity and Access Management
Experience with infrastructure-as-code and automation tools such as Terraform and any knowledge around containerisation, orchestration, service mesh
Strong hands-on knowledge of Javascript, Python for back end applications
Strong hands-on knowledge of front end technologies like react native
Would be valuable to have Mobile technology: Android, iOS (Swift / Objective C)
Experience in implementing tracking and analytics with Google Analytics tagging and setup
Experience with implementing and supporting Google Optimize AB testing framework on web applications

About the Company

FWD Group

Pan-Asian life insurer with digital solutions

FWD Group is a pan-Asian life insurer serving ten markets with life, medical, general, employee benefits, takaful, and Shariah products. Its offerings are delivered through digital channels and a jargon-free experience, with tools like the Omne app and online claims that simplify buying, managing, and filing claims for plans such as Set for Health and FWD Max Wealth. The company differentiates itself with a digital-first, customer-centric approach and a strategy of rapid expansion through acquisitions and partnerships, including Shariah-compliant options. Its goal is to make insurance accessible, transparent, and customer-led across Asia while growing its market presence and profitability.

Company size: 10,001+
Company stage: IPO
Headquarters: Eastern District, Hong Kong
Founded: 2013

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