Full-Time

Senior Devops Engineer

Posted on 2/10/2024

Aisera

Aisera

201-500 employees

Develops AI chatbots for IT operations

Enterprise Software
AI & Machine Learning

Compensation Overview

$140k - $190kAnnually

Senior

Palo Alto, CA, USA

Onsite interview required.

Category
DevOps & Infrastructure
DevOps Engineering
Required Skills
Chef
Kubernetes
Microsoft Azure
Python
Puppet
MySQL
Git
Java
Postgres
Docker
AWS
Prometheus
Jenkins
Terraform
Ansible
REST APIs
Development Operations (DevOps)
Google Cloud Platform
Requirements
  • 8+ years of experience with the development, deployment, and automation of cloud solutions in an enterprise cloud-based environment
  • Experience with public cloud platforms and services (e.g., AWS/Azure/GCP)
  • Strong proficiency in scripting languages (e.g., Python, Java)
  • Skilled with Cloud and CI/CD framework/tools, such as Docker, Kubernetes, GIT, Jenkins
  • Experience with configuration management tools (e.g., Ansible, Puppet, Chef)
  • Proven experience with building deployment pipelines and enabling self-service
  • Experience with infrastructure-as-code software tools: Terraform / Helm is a plus
  • Solid understanding of networking concepts and security best practices - standard software and web application security vulnerabilities
  • Knowledge of infrastructure monitoring tools (e.g., Prometheus, Grafana)
  • Familiarity with REST API design & database management systems (e.g., MySQL, PostgreSQL)
  • Excellent problem-solving and communication skills
  • Bachelor’s degree in Computer Science, Information Technology, or related field
Responsibilities
  • Design, implement, and manage Infrastructure as Code (IaC) for various cloud platforms (e.g., AWS, Azure, GCP)
  • Automate provisioning, configuration, and deployment of infrastructure components
  • Implement and maintain CI/CD pipelines for efficient and reliable software delivery
  • Collaborate with development teams to integrate CI/CD practices into the development process
  • Develop and maintain automation scripts for system provisioning, configuration, and application deployments
  • Identify opportunities for process automation to improve efficiency
  • Implement and manage monitoring solutions to ensure the health and performance of systems
  • Set up and maintain logging and alerting systems for proactive issue identification and resolution
  • Implement and enforce security best practices in infrastructure and code
  • Collaborate with the security team to conduct regular security assessments and ensure compliance
  • Work closely with development, QA, and operations teams to ensure smooth handoffs and promote a culture of collaboration
  • Provide support and troubleshooting for production issues

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Company Stage

Series D

Total Funding

$212.5M

Headquarters

Palo Alto, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Aisera's recognition in Gartner's Magic Quadrant boosts its credibility in IT service management.
  • The decline in AI pricing makes Aisera's solutions more accessible to businesses.
  • Growing adoption of AI agents enhances Aisera's potential in automating routine tasks.

What critics are saying

  • Anthropic's AI agents pose a competitive threat to Aisera's market share.
  • Rapid advancements by competitors could lead to pricing pressures for Aisera.
  • Meta's investment in AI tools may divert clients from Aisera's solutions.

What makes Aisera unique

  • Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.
  • The AIX platform allows enterprises to build or buy AI solutions, providing flexibility and speed.
  • Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

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Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

INACTIVE