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Full-Time

Senior Devops Engineer

Confirmed live in the last 24 hours

Aisera

Aisera

201-500 employees

Develops AI chatbots for IT operations

Enterprise Software
AI & Machine Learning

Compensation Overview

$125k - $160kAnnually

Senior, Expert

Palo Alto, CA, USA

Category
DevOps & Infrastructure
DevOps Engineering
Required Skills
Chef
Kubernetes
Microsoft Azure
Python
Puppet
MySQL
Git
Java
Postgres
Docker
Quality Assurance (QA)
AWS
Jenkins
Terraform
Ansible
REST APIs
Development Operations (DevOps)
Google Cloud Platform
Requirements
  • 8+ years of experience with the development, deployment, and automation of cloud solutions in an enterprise cloud-based environment
  • Experience with public cloud platforms and services (e.g., AWS/Azure/GCP)
  • Strong proficiency in scripting languages (e.g., Python, Java)
  • Skilled with Cloud and CI/CD framework/tools, such as Docker, Kubernetes, GIT, Jenkins
  • Experience with configuration management tools (e.g., Ansible, Puppet, Chef)
  • Proven experience with building deployment pipelines and enabling self-service
  • Experience with infrastructure-as-code software tools: Terraform / Helm is a plus
  • Solid understanding of networking concepts and security best practices - standard software and web application security vulnerabilities
  • Knowledge of infrastructure monitoring tools (e.g., Prometheus, Grafana)
  • Familiarity with REST API design & database management systems (e.g., MySQL, PostgreSQL)
  • Excellent problem-solving and communication skills
  • Bachelor’s degree in Computer Science, Information Technology, or related field
Responsibilities
  • Design, implement, and manage Infrastructure as Code (IaC) for various cloud platforms (e.g., AWS, Azure, GCP)
  • Automate provisioning, configuration, and deployment of infrastructure components
  • Implement and maintain CI/CD pipelines for efficient and reliable software delivery
  • Collaborate with development teams to integrate CI/CD practices into the development process
  • Develop and maintain automation scripts for system provisioning, configuration, and application deployments
  • Identify opportunities for process automation to improve efficiency
  • Implement and manage monitoring solutions to ensure the health and performance of systems
  • Set up and maintain logging and alerting systems for proactive issue identification and resolution
  • Implement and enforce security best practices in infrastructure and code
  • Collaborate with the security team to conduct regular security assessments and ensure compliance
  • Work closely with development, QA, and operations teams to ensure smooth handoffs and promote a culture of collaboration
  • Provide support and troubleshooting for production issues

Aisera develops chatbots and AI solutions specifically for IT operations, focusing on process-centric AI to enhance efficiency. Their chatbots simulate human-like conversations, allowing clients to access self-service options that help lower service desk costs. Aisera's products are tailored for organizations that want customizable virtual agents to modernize their IT operations and reduce unplanned outages. Unlike many competitors, Aisera emphasizes quick deployment of its solutions, enabling businesses to implement AI technologies rapidly. The company's goal is to improve customer experience and operational productivity while minimizing costs through automation.

Company Stage

Series D

Total Funding

$189.1M

Headquarters

Palo Alto, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

47%
Simplify Jobs

Simplify's Take

What believers are saying

  • Aisera's solutions can significantly cut costs by deflecting tickets and reducing wait times, enhancing operational efficiency.
  • The ability for clients to build their own bot experience offers flexibility and customization, making Aisera's platform highly adaptable to specific business needs.
  • The growing adoption of AI and ML technologies in various sectors presents a substantial market opportunity for Aisera's specialized solutions.

What critics are saying

  • The competitive landscape in AI and ML is intense, with major players like OpenAI and Google potentially overshadowing Aisera.
  • Concerns around data privacy, ethics, and regulatory compliance in AI could pose challenges for Aisera's deployment in sensitive industries.

What makes Aisera unique

  • Aisera specializes in customizable, out-of-the-box virtual agents for IT operations, setting it apart from competitors focused on broader applications.
  • Their rapid deployment model offers a significant time-to-market advantage, allowing businesses to operationalize AI solutions in weeks rather than months.
  • Aisera's focus on reducing service desk costs and minimizing unplanned outages provides a clear ROI for clients, unlike generic AI solutions.