Deputy Manager - Process Train

Job Description

The incumbent will be responsible for leading and mentoring the CCT team for accounts in PHPShould have prior experience in Communication, Cultural, Soft Skills, V&A Training - both in terms of facilitation and having led a team for the said function Should have led strategic initiatives to improve business metrics CSAT/NPS/CES Should understand core concepts of the CCT function and provide timely innovative solutionsShould be sound and highly proficient in English Should have working knowledge of Hiring tools, CEFR scale, Train & Hire and Pre-Process Training in the BPO industry vis-à-vis Language & Customer service Work with the Vertical leads in providing inputs on development areas for projects initiatedProvide real-time support to teams working on projects Leadership & Organizational skills to prioritise projects and provide improvement feedback Strong Project Management capabilities Excellent communication & motivational skills Should be knowledgeable on the business processes Should have analytical ability and ability to understand the business impact of nos Should be able to manage multiple teams and multiple locations by providing KPIs and driving them Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Be well-versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports data and documents are in place Promote standardization by creating SOPs across CIS training StandardizationPromote behavioral training programs and promote the programs in order to ensure maximum participation Knowledge of Articulate Vyond Adobe Suite for creation of elearning content videos etc is good to haveShould have worked on various training methodologies and know about Instructional design

Qualifications

Graduate

Additional Information