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IHG

Global hotel company

Guest Relations Agent

Full-TimeUpdated on 10/16/2026Deadline 11/1/26
No salary listed
Entry
United Arab Emirates
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Similar experience in a luxury hotel and/or resort.
  • Knowledge of Opera Property Management System is essential.
  • Strong communication skills.
  • Strong interpersonal skills and excellent command of written and spoken English.
  • Fluency in an additional language is required.
  • Strong organizational skills.
  • Ability to work in a fast-paced environment.
  • Ability to multitask.
Responsibilities
  • Ensure maximum guest satisfaction through personal recognition and prompt attention for VIP guests from arrival through departure.
  • Ensure that VIPs and members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and service.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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