Richemont

Luxury-goods holding company acquiring maisons

Associate Watch Advisor

Retail SalesConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Mastery of high-value credit card transactions and cash-register operations.
Maintain appearance and behavior in accordance with company policy and boutique guidelines, including uniform, makeup, language, hair, and accessories.

Responsibilities

Meet personal budgets in accordance with brand retail strategy and comply with group procedures and legal, fiscal, and customs regulations.
Maximize profit while controlling and minimizing costs, including discounts, general expenses, and third-party commissions.
Analyze missed confirmed sales with the Assistant or Boutique Manager to refine future sales projections.
Organize private viewings with potential VIPs in the region.
Discuss business opportunities and action plans for potential prospects with the Assistant or Boutique Manager.
Build action plans to achieve personal targets.
Maintain high standards within and outside the boutique.
Welcome, handle, and serve clients to a high standard.
Continue learning about the products and brand and become a reference person for the Maison.
Represent the brand to clients, top VIPs, and third parties.
Maintain the boutique's appearance in accordance with brand guidelines and concepts.
Assist with timely boutique implementation and control of new visual merchandising concepts.
Provide service to boutique clients.
Participate in regular VIP and order activities, considering boutique opportunities.
Build accurate and genuine relationships with customers.
Develop and maintain VIP, customer, and prospect databases for boutique sales and marketing activities.
Handle client complaints carefully and promptly report brand product issues to the Assistant or Boutique Manager.
Follow up and coordinate individual repairs and after-sales matters with Sales Administrators.
Participate in monthly, quarterly, and yearly stocktaking.
Take measures to prevent stock discrepancies.
Replenish sold timepieces and handle active order requests.
Maintain boutique timepieces as needed, including arranging strap changes, polishing, and servicing.
Comply with procedures and legal, fiscal, and customs regulations.
Report opportunities and incidents promptly to the Assistant or Boutique Manager.
Share practices and ideas with the Assistant or Boutique Manager to improve boutique operations.
Share ideas, work practices, and knowledge with boutique members and office colleagues.
Assist shift colleagues throughout the sales ceremony.
Participate in boutique training and role-plays to improve product knowledge and client experience.
Support the onboarding of new boutique members.

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

SALES
Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
Organize private viewing with potential VIPs in your region.
Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
Act as a reference in terms of building action plans to achieve personal targets.
BRAND AMBASSADORSHIP
Ensure Excellency within and outside of the boutique.
Ensure maximum client welcoming, handling, and servicing.
Keep learning about the products and brand and become a reference person for the Maison.
Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
CUSTOMER & CRM RELATED ACTIVITIES
Ensure Service Excellency within the boutique at all time and with any boutique clients
Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
Ensure accurate and genuine relationship building with customers.
Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
STORE OPERATIONS MANAGEMENT
Actively taking his part in monthly (quarterly, yearly) stocktaking.
Actively ensuring all measures to avoid stock discrepancies at all times.
Automatic replenishment of sold timepieces and active order requests.
Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
FINANCIAL & CASH REGISTER CONTROL
Compliance with procedures, and with legal, fiscal and customs regulations.
Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
REPORTING
Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
TEAM WORK
Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
Full and complete assistance to shift colleague during the sales ceremony.
Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
Proactively support in onboarding process of new boutique members.

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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