SMX

Technology platforms and defense capability services

Field Service Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeIngelheim am Rhein, Germany$100.7k - $167.9k

About the Job

Requirements

Two years of college in a computer field and four years of related experience, or an equivalent combination of relevant education or experience totaling six years in the information technology support (customer service) field.
Meet DoD 8140 requirements with Security+ CE.
Possess a valid U.S. passport.
Possess a valid U.S. driver's license.
Be able to climb ladders, lift up to 50 pounds, and perform overhead work.
Hold Top Secret/SCI clearance and be willing to take a counterintelligence polygraph.

Responsibilities

Perform hardware maintenance duties and operate automated diagnostic systems.
Perform remedial and preventive maintenance according to original equipment manufacturer specifications, Cybersecurity Security Technical Implementation Guide requirements, or technical task manager/contracting officer representative directives.
Track and execute warranties for asset maintenance.
Install and relocate equipment.
Assist with or conduct equipment sanitization for turn-in to the Defense Reutilization and Marketing Office.
Identify required spare parts and maintain spare-parts inventory.
Fabricate, install, and remove cabling and cabling infrastructure, including raceways and conduit, in line with Department of Defense and Army requirements.
Perform hardware installations and basic network administration.
Install or troubleshoot Automated Information Systems and Internet Protocol assets on a network, including configuring IP addresses and troubleshooting connectivity issues.
Provide personnel with system hardware maintenance and interconnectivity familiarization after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
Attend internal training sessions and meetings.
Create and update diagrams for Information Assurance, Configuration Management, and government documentation requirements.
Maintain change control and associated documentation.
Provide Tier II support for desktop imaging; manage Active Directory contents, including accounts and groups; manage organizational share contents and distribution lists; and administer Office 365.
Provide on-site support for Regional Headquarters, field offices, and staff computers, focusing on maintenance and preparation during duty hours and supporting live missions, including computer imaging and licensing.
Assess mission requirements for necessary equipment and ensure network functionality.
Troubleshoot and maintain network and computer interfaces.
Support customer service requests and information technology service delivery within the IT environment and for mission applications.
Coordinate, resolve, and close service requests.
Provide weekly customer service updates to ACI Command Headquarters.
Research and maintain expertise in emerging technologies, industry developments and trends, and best practices in IT customer support.

Desired Qualifications

Hold A+ CE certification.
Hold Network+ CE certification.

SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position.

Essential Duties & Responsibilities

Perform all hardware maintenance duties and operate automated diagnostics systems.
Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
Track and execute warranties for asset maintenance.
Perform equipment installation and relocation.
Assist/conduct equipment sanitization for turn-in to DRMO.
Identify required spare parts and maintain inventory of spares.
Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
Perform hardware installations and basic network administration.
Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
Attend internal training sessions and meetings.
Create/update diagrams for IA, CM, and Government documentation requirements.
Maintain change control and associated documentation.
Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365.
Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing.
Assess mission requirements for necessary equipment and ensure network functionality.
Troubleshoot and maintain network and computer interfaces.
Support customer service requests and IT Service delivery within the IT Environment and for mission applications.
Coordinate, resolve, and close service requests.
Provide weekly customer service updates back to ACI Command HQ.
Research, maintain, and apply expertise in emerging technologies and industry developments, trends, and best principles of IT customer support.

Required Skills, Experience & Education

Clearance Requirement: Top Secret/SCI and willingness to take a CI Poly
Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years’ experience in the I.T. Support (Customer Service) field.
DoD 8140 requirements: Security+ ce
Must possess a valid U.S. Passport
Must possess a valid U.S. Driver’s License
This position requires the ability to climb ladders, lift up to 50 Ibs, and perform overhead work

Desired Skills, Experience

A+ce, NET+ce

#CJPOST #LI-AP1 #LI-NF1

Application Deadline: November 30, 2026

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$100,700—$167,900 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The proposed salary for this position is: 100700 - 167900 USD

About the Company

SMX

Technology platforms and defense capability services

SMX Tech is a provider of advanced technology solutions and capability enhancement services for government, defense, and private-sector clients. It offers a platform plus services designed to improve operational efficiency and mission outcomes, often via long-term contracts. The company differentiates itself through rigorous quality and security standards (CMMI Maturity Level 3, ISO 9001, ISO 20000, ISO 27001) and a strong workplace culture (2024 Top Workplace USA). Its goal is to be a trusted partner that helps clients achieve ambitious objectives by delivering reliable technology capable of enhancing operations and mission success.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: Not listed
Headquarters: Hollywood, Maryland
Founded: 1995

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