All Accor

Global hotel management, franchising, loyalty program

Spa Therapist

Massage & BodyworkUpdated on Nov 11

Full-timeDoha, QatarNo salary listedIn-person

About the Job

Responsibilities

Conduct spa treatment consultations and identify possible contraindications.
Perform beauty therapy, massage, body therapy, and specialized treatments for members and guests to the required standard, and provide guests with home-care well-being programs.
Provide aftercare advice to members and guests.
Achieve retail sales.
Maintain treatment rooms and therapy back-of-house areas to high standards of cleanliness and hygiene.
Ensure equipment is serviced as part of a preventative maintenance program.
Conduct spa tours and consultations with guests and members, providing personalized advice and promoting facilities, treatments, and products.
Assist during spa promotions and events.
Assist with marketing and public relations.
Maintain complete knowledge and understanding of all services and products offered.
Follow sanitation and sterilization standards as directed by law and the spa’s policies and procedures.
Perform preparation work, and clean and restock rooms as required.
Actively promote the spa, treatments, services, retail offerings, programs, promotions, and available discounts.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate, and immediate responses to guest requests.
Assist in all areas of spa operations as requested by management.
Communicate to management any occurrences involving spa staff or guests that require attention.
Maintain accurate records of member and guest visits, treatments, and purchases.
Record stock-control information accurately in accordance with the Senior Therapist’s instructions.
Manage treatment laundry stock inventory and security.
Report and rectify potential and actual hazards immediately.
Ensure all department staff work in a manner that minimizes risk of harm or injury to themselves or others.

Job Description

Duties & Functions:

Be responsible for spa treatment consultations and identification of possible contraindications.
Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
Be responsible for after care advice for the member of guest
Be responsible for achieving retail sales
Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
Ensure that all equipment is serviced as part of a preventative maintenance program
Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
Assist during spa promotions and events
Assist with marketing and public relations
Have complete knowledge and understanding of all services and products offered
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
Perform prep work, properly clean and restock room as required
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests
Possess the ability to work without direct supervision
Assist in all areas of spa operation as requested by management
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Ensure correct records are kept for member and guest visits, treatments and purchases
Ensure correct information is recorded for stock control in accordance with the Senior Therapist
Be responsible for treatment laundry stock inventory and security
Ensure that all potential and real hazards are reported immediately and rectified
Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.

Qualifications

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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