Product Owner - Fraud Alerts & Case Management, Experience Owner

The Product Owner, Fraud Alerts & Case Management (Experience Owner I (EO1) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services. The EO1 will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EO1 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience.

The EOI will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions.

Help Shape the Future of Fraud Management at Citizens

Citizens is seeking an Experience Owner to lead the evolution of Oak, our next-generation Fraud Alerts & Case Management platform.

Oak is at the center of Citizens' Fraud Redesign initiative and is transforming how fraud alerts are identified, investigated, and resolved across the enterprise.

In this role, you'll own the product vision, roadmap, and priorities while partnering closely with Fraud Operations, Risk, Compliance, Analytics, and Technology teams to deliver measurable business and customer outcomes.

What You'll Do

• Own the vision, roadmap, and backlog for the Oak platform
• Improve fraud alert handling, investigation workflows, and case management capabilities
• Partner across Fraud, Operations, Risk, Compliance, Analytics, and Technology teams
• Prioritize platform enhancements based on user needs, business value, and operational impact
• Drive workflow optimization, automation, and continuous improvement
• Communicate strategy, priorities, and outcomes to stakeholders and senior leaders

What We're Looking For

• 7+ years of experience in Product Management, Product Ownership, Experience Ownership, or Digital Strategy
• Experience owning product roadmaps, priorities, and delivery outcomes within consumer banking
• Strong Agile product delivery experience
• Excellent communication, influence, and stakeholder management skills
• Experience in one or more of the following:
  • Fraud Alerts
  • Fraud Operations
  • Fraud Detection
  • Fraud Investigations
  • Fraud Case Management
  • AML / Financial Crimes Technology
  • Payments Risk
• CBAP or CSPO certification preferred
• PMP certification a plus

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Location (s)

Hybrid (4 days onsite, 1 day remote)

Candidates must be located in or willing to commute to:

• Pittsburgh, PA (preferred) 
• Johnston, RI / Westwood, MA / Boston, MA (2^nd choice)
• Other Citizens HUB office

Pay Transparency

The salary range for this position is $125,000 - 180,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.  

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Work Authorization: 

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.