Supervisor - Annuity Administration and Claims

Group 1001is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters:

The Supervisor, Annuity Administration and Claims will oversee the management and coordinator of the operations function supporting the administration of annuity policy and processing of annuity death claims.  In this role you will develop, execute, and manage a small operational team to deliver timely, accurate, and compliant policy administration and claims processing.

In this role you report to the Director, Annuity Administration and provide day-to-day strategic leadership, identify operational needs, and partner with the internal and external resources to drive continuous improvement to enhance operational efficiency, effectiveness, and claimant experience.  You’ll serve as a subject matter expert on annuity contracts, in-force transactions, and death claims, collaborating cross functionally to maintain regulatory and internal control standards while promoting a culture of accountability, empathy, and operational excellence.

How You’ll Contribute:

• Manage, coach, and develop a team of annuity in-force and claim processors, set performance goals, conduct feedback sessions, complete performance reviews, and assist with the hiring process.
• Foster a culture of accountability, empathy, and operational excellence, motivating staff to consistently deliver the highest level of service within standards for accuracy, timeliness, and productivity.
• Oversee staffing levels and allocate resources to meet service level expectations across both in-force and claims functions.
• Implement processes and procedures to ensure the accurate and efficient processing of in-force requests and annuity death claims.
• Monitor and optimize turnaround times, claim accuracy, productivity, and other standard service metrics; report results and recommended efficiencies to senior leaders.
• Ensure compliance with state regulations, IRS guidelines, and company policies; partner with Legal and Compliance to identify and meet all applicable regulatory requirements.
• Review complex or escalated claims, support resolution of claim disputes, and provide problem resolution support including escalated calls and one-on-one coaching.
• Implement controls to minimize operational risk and improve audit readiness.
• Identify process inefficiencies and lead improvement initiatives; investigate and implement new or revised procedures and reorganization of work.
• Partner with technology teams to automate manual processes; recommend system modifications and participate in software testing and development for new or enhanced applications.
• Serve as a liaison with Legal, Compliance, Product, IT, Sales, and Customer Service teams, and participate in multi-department ad-hoc committees regarding product and system developments, new product implementation, administrative changes to contracts, and customer notices.
• Support strategic projects including system upgrades and regulatory changes.
• Ensure team members are adequately trained and maintain up-to-date knowledge of annuity products, in-force transactions, claims processing, and regulatory requirements; promote professional development and succession planning.
• Assist with and provide backup for work teams depending upon volume of incoming and outstanding transactions.

What We’re Looking For:

• Associate or bachelor’s degree in a related field, or 5+ years of relevant operations and management experience; financial services and/or insurance experience required, with annuity experience preferred.
• 5+ years of annuity claims and/or in-force administration experience preferred.
• 2+ years in a leadership or supervisory role is required
• Strong knowledge of annuity contracts, in-force transactions, death claims processing, and regulatory compliance.
• Demonstrated ability to provide expert advice and guidance on complex claims and policy administration issues.
• Experience leading and motivating an operations team or function and influencing others outside of direct reporting relationships.
• Critical thinking skills and the ability to work independently in a fast-paced organization
• Strong problem-solving, negotiating, communication, collaboration, and organizational skills.
• Results-oriented team leader with a proven ability to communicate effectively across all levels of the organization.

Benefits Highlights: 

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.