Dialler Specialist and Resource Planner - Dialler/Workforce team
About the job
- A first degree in Information Studies.
- A minimum of 3–5 years of experience in a dialler environment focused on campaign management, including calling, SMS, iDialler, iSMS, and Blaster; analytics; and stakeholder management.
- Advanced Excel skills and computer literacy.
- SAS coding and forecasting skills.
- Python skills.
- Connex AI skills.
- Calabrio skills.
- AWS skills.
- Salesforce skills.
- Power BI skills.
- Ability to embrace change, generate ideas, make decisions, and provide insights.
- Plan productivity and resources, including consultant scheduling composition and resource forecasting, to ensure optimal customer service levels in consultation with business partners.
- Administer the systems required to ensure resources have access to relevant telephony systems.
- Administer, monitor, report on, and analyze dialler and CRM systems.
About the company
Standard Bank Group operates banking, insurance and investment businesses focused on Africa, serving individuals, families, businesses and institutional clients. Its services cover everyday accounts and payments, savings and lending, business finance, corporate transactions and investment banking. The group also manages insurance, asset management and wealth offerings that support clients through different financial needs and stages of life. Local banking operations connect with international centres and offshore hubs to support cross-border activity, trade and access to financial markets. Founded in 1862, the group is headquartered in Johannesburg, Gauteng, South Africa.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Johannesburg, South Africa
Founded
1862
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Simplify's Take
What believers are saying
- Learners earn while qualifying: Standard Bank combines a monthly stipend with a formal SAQA-accredited qualification.
- Graduates receive ongoing guidance: Standard Bank gives programme participants access to mentors, coaches and on-the-job development.
- Further study receives support: education funding and professional certification assistance are among benefits that vary by location.
What critics are saying
- A learnership is not a permanent-job offer: Standard Bank requires graduates of that programme to apply through recruitment.
- Some operations roles are onsite: the Nairobi equity-operations vacancy is marked neither remote nor hybrid.
- Settlement work has strict controls: the Nairobi equity-operations officer must process securities accurately and prevent operational losses.
What makes Standard Bank Group unique
- African coverage is extensive: Standard Bank lists operations in 21 sub-Saharan countries, four global centres and two offshore hubs.
- Banking has a developer channel: Standard Bank operates a dedicated API Marketplace.
- China trade has a banking partner: Standard Bank works with ICBC on Africa-China market connections.
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