Experience Senior Living

Senior living developer and operator

Sales Specialist

Field SalesConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

Experience in senior living, including assisted living and memory care environments, is preferred.
A bachelor's degree or equivalent experience and education is preferred.
A background in sales or leasing in the health care or senior living industry is helpful.
Expertise in relationship selling and a demonstrated ability to close are required.
Experience with motivational interviewing techniques is preferred.
Ability to connect and build trust with clients and their circle of influence.
Ability to understand and manage emotions arising from client situations.
Ability to guide clients toward solutions.
Experience in a customer service-oriented setting is necessary.
Demonstrated ability to work in a team environment.
Ability to show sincerity and empathy.
Effective verbal and written communication skills, including the ability to communicate openly, honestly, and responsibly with others.
Ability to read, speak, and understand English.
Ability to work nights, weekends, and holidays is required.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Must possess a current driver's license.

Responsibilities

Train and coach sales-adjacent staff, including Concierge, Director teams, and Resident Experience teams.
Prioritize securing move-ins and working in the Sherpa database alongside teams; improve process habits, daily strategy sessions, and execution of sales tasks.
Review the database with the RDSM and Executive Directors so they can address issues moving forward.
Review tour paths and processes, suggest improvements to tour experiences, and recommend changes.
Identify cold-feeling areas on tour paths and suggest sound, music, or engagement staging.
Review processes such as welcome signs, thank-you gifts, Executive Director follow-up calls, and adherence to brand standards.
Review the physical plant and model apartment for areas that do not show well and brainstorm simple changes.
Train director teams to walk the building with a sales perspective.
Grow revenue and manage community sales through designated sales activities; maximize in-house and external sales, public relations, and the content and effectiveness of the database and scheduler.
Act as the community sales professional leasing units.
Conduct sales activities that meet or exceed company standards.
Make sales calls to potential residents, referral sources, and other resources.
Respond to telephone inquiries remotely and in real time where possible, and conduct walking and scheduled tours with prospective residents or interested parties.
Conduct daily sales strategy planning meetings and execute daily creative follow-up, home visits, and additional activities.
Track move-ins, move-outs, and the quantity and quality of referral activity, and determine appropriate follow-up actions.
Maintain the Organizational and Contact libraries in the community's Customer Relationship Management database by adding new potential referral sources, updating current referral sources, and recording detailed accounts of appointments with individual referral-source contacts.
Assist in maintaining and maximizing referral and lead-generation service relationships such as A Place for Mom and Caring.com.
Travel extensively, 100% on the road.
Develop and maintain relationships with potential referral sources and conduct ongoing field visits.
Qualify prospective residents and match services to their needs to maximize move-in potential.
Assist the Executive Director in ensuring the community, available apartments, model apartments, common areas, and grounds are staged, marketable, and presentable.
Provide regional management with paperwork and reports to monitor sales efforts.
Work with the Executive Director to facilitate training and continuous in-servicing for community staff who may field inquiry calls or conduct walk-in or scheduled tours.
Research and maintain current information on local competition and new services and competitors entering the marketplace.
Gather specific market and competitive information when requested, and report findings to the Executive Director, Divisional Sales Director, and Business Optimization team at the Support Center.
Perform other duties as needed or assigned.

Desired Qualifications

Experience in senior living, including assisted living and memory care environments.
A bachelor's degree or equivalent experience and education.
A background in sales or leasing in the health care or senior living industry.
Experience with motivational interviewing techniques.

Sales Specialist

Experience Senior Living · United States (Remote) · Full-time · Posted 2026-07-01

Salary: USD 115,000–125,000

Workplace: remote

Department: Corporate

Description

Job Overview:
As a Sales Specialist, you will be responsible for driving occupancy and revenue growth across our senior living communities. You will play a crucial role in showcasing our communities to prospective residents and their families, ensuring they understand the unique benefits and lifestyle offerings we provide.

Travel Requirements: This position is 100% travel to communities in the Experience Senior Living portfolio.

Principal Duties and Responsibilities

The following essential functions are the fundamental job duties of the position to be completed with or without reasonable accommodation.

Train and coach sales adjacent staff – Concierge, Director teams, Resident Experience teams
Main priority is getting move-ins and working the Sherpa database, alongside teams. Improving process habits/fundamentals of daily strategy sessions and execution of sales tasks.
Database review with the RDSM and EDs so that they could be mindful of the issues moving forward
Tour path / process review –make suggestions for the tour experience and recommend changes. Suggestions such as
Areas on the tour path that feel cold – how can we add sound, music, engagement staging
Process Review – are we using a welcome sign, thank you gift, ED follow up calls, et on brand standards
Physical plant and model apartment review – are there areas of the building that don’t show well, brainstorming easy, light lift changes
Training the director team how to walk the building with a sales eye
Grow revenue and manage all aspects of sales in the community through designated sales activities. Maximize opportunities for in-house and external sales, public relations and the content and effectiveness of the database and scheduler.
Act as the community sales professional leasing units.
Conduct sales activities that meet or exceed Company standards.
Make sales calls to potential residents, referral sources and other resources.
Respond to telephone inquiries, remotely and in real time where possible, and conduct walking and scheduled tours with prospective residents or interested parties.
Conduct daily sales strategy planning meetings and execution of daily creative follow up home visits and additional activities.
Accurately track move-ins, move-outs and quantity vs. quality of referral activity, determining appropriate follow-up actions.
Accurately maintain the Organizational and Contact libraries in the community’s Customer Relationship Management database by entering information about new potential referral sources, updating information about current referral sources and keeping detailed accounts of appointments with individual referral source contacts.
Assist in maintaining and maximizing referral and lead generation service relationships like A Place for Mom and Caring.com
Extensive travel required (100% on the road).
Develop and maintain relationships with any and all potential referral sources and conduct on-going field visits.
Qualify prospective residents, effectively matching our services to their needs, thus maximizing move-in potential.
Assist the Executive Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
Work with the Executive Director to facilitate training and continuous in-servicing for all community staff that may have occasion to field an inquiry call or conduct a walk-in or scheduled tour.
Research and maintain current information on local competition and new services and competitors entering the marketplace. As requested, gather specific market/competitive information and report findings to the Executive Director, the Divisional Sales Director, and the Business Optimization team at the Support Center.
May perform other duties as needed and/or assigned.

Requirements

Experience in senior living, including assisted living and memory care environments preferred
Bachelor's degree or equivalent experience and education preferred
Background in sales or leasing in the health care or senior living industry helpful
Creative and "out of the box" thinker desired
Expertise in “relationship selling” and a demonstrated ability to close
Experience with motivational interviewing techniques preferred
Must demonstrate competence in the following areas:
Ability to connect and build trust with clients and their circle of influence
Ability to understand and manage emotions arising from client situations
Ability to guide clients toward solutions
Experience in a customer service-oriented setting necessary
Demonstrated ability to work in a team environment
Ability to show sincerity and empathy
Effective verbal and written communication skills are required, including the ability to communicate openly, honestly, and responsibly with others
Ability to read, speak, and understand the English language
Ability to work nights, weekends and holidays required
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Must possess a current driver's license

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Salary: $115,000-$125,000 annual salary

Background Screening Requirement for Florida Applicants

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com

Application Deadline: We anticipate reviewing applications through December 4, 2026.

Apply

Apply at Experience Senior Living

About the Company

Experience Senior Living

Senior living developer and operator

Experience Senior Living is a developer and operator of senior-living communities. Its communities may provide independent living, assisted living, and memory care along with dining, activities, and resident services. Development and central teams create and support properties while community staff deliver daily operations and care. Work includes caregiving, nursing, culinary, sales, activities, maintenance, development, and corporate disciplines. The scope is Experience Senior Living and its own community portfolio. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Experience Senior Living

See more jobs