Director of Revenue Operations

About Wellnecity:

Wellnecity is the platform for high-performing health plans. We help self-insured employers, advisors, and vendors achieve cost savings, better benefit utilization, and improved member outcomes. If you are passionate about data and improving the US healthcare system, help us rewrite the rules leveraging our proprietary Smart Hub. The ideal candidate will thrive in a fast-paced entrepreneurial environment where your voice is expected to be heard.

Why Join Wellnecity?

• Impact: Play a critical role in revolutionizing healthcare benefits and data management by supporting the mission to help employers operate higher quality and value health plans.

• Growth: Shape and grow a high-quality and passionate team.

• Innovation: Work with the latest technologies in cloud computing, data engineering, and healthcare data processing.

Role Overview

We are seeking a Director of Revenue Operations to drive sales effectiveness, optimize pipeline performance, and unlock new revenue opportunities. This role will lead revenue analytics, sales enablement, and operational processes, proactively identifying opportunities and equipping Wellnecity's sales team with the insights, tools, and resources needed to accelerate growth. This role is well suited to a commercially minded, analytically driven leader who can translate data into actionable opportunities, improve sales productivity, and drive measurable business results.

Reporting and Location:

This position will report to the Business Development Leadership and be based in Winston-Salem, NC, for in-person meetings as needed. Remote work will be accommodated. The position will be expected to travel periodically for client and firm meetings (<25%).

Candidates must be authorized to work in the US without sponsorship.

Key Responsibilities:

• Own revenue analytics, forecasting, and performance reporting, providing leadership with clear visibility into pipeline health, revenue trends, and growth opportunities.

• Proactively identify and unlock new revenue opportunities through pipeline analysis, ideal customer profile (ICP) segmentation, account intelligence, advisor relationships, and market data.

• Partner with sales leadership to prioritize high-value prospects, target accounts, and opportunities that drive revenue growth.

• Analyze pipeline performance, pressure-test sales opportunities, identify stalled deals and conversion gaps, and partner with sales leaders to develop strategies that accelerate deal progression.

• Proactively develop sales enablement strategies, account intelligence, competitive insights, and targeted resources that help sellers identify opportunities, engage decision-makers, and advance deals.

• Optimize sales processes, workflows, and pipeline management practices to improve efficiency, accountability, and conversion rates.

• Own CRM optimization, sales technology, data integrity, and automation, developing workflows, dashboards, and reporting tools that improve sales execution and productivity.

• Partner with Sales, Marketing, Customer Success, and Finance to align go-to-market processes, improve handoffs, and identify opportunities for new business and expansion.

• Support quota planning, territory alignment, and incentive compensation analysis to inform sales leadership decisions.

• Establish and monitor key revenue operations metrics, translating performance insights into recommendations that improve sales productivity and commercial outcomes.

Required Experience:

• Bachelor's degree and 8–12 years of relevant experience in Revenue Operations, Sales Operations, or GTM Operations; Master's degree may substitute for up to 2 years.

• Proven experience leading revenue operations initiatives that improve pipeline performance, sales productivity, and revenue growth.

• Demonstrated ability to proactively identify revenue opportunities through pipeline analysis, account intelligence, and market insights.

• Strong analytical skills with experience in revenue forecasting, pipeline management, sales performance metrics, and data-driven decision-making.

• Experience developing sales enablement strategies, tools, and processes that support complex B2B enterprise sales cycles.

• Hands-on experience optimizing CRM platforms (such as Salesforce, Hubspot, Gong, etc), sales technology, reporting systems, and workflow automation.

• Strong cross-functional collaboration skills, with the ability to influence senior sales leadership and translate insights into actionable business recommendations.

Nice-to-Have Experience

• Experience in healthcare technology, employee benefits, self-funded employer healthcare, or related industries.

• Experience in private equity or venture-backed high-growth organizations.

• Familiarity with quota planning, territory management, and sales incentive compensation structures.

Security Notice: To ensure applicant safety, Wellnecity only communicates via official corporate emails or through verified hiring personnel. At no stage in our recruitment process will we ever solicit financial data or payments from you.

Benefits Overview

At Wellnecity, we invest in our team’s health, well-being, and growth, offering competitive pay and a flexible benefits package that supports employees and their families at every stage. Our benefits include:

• 100% employer-paid health insurance for employees and dependents (no waiting period)

• Employer-paid short- and long-term disability

• Voluntary dental, vision, and life insurance options

• Voluntary 401(k) with Morgan Stanley platform

• Flexible paid time off annually, inclusive of holidays

• Additional wellness and family support programs

Benefits offerings may vary by location and employment status.

Equal Opportunity & Fair Chance Hiring

Wellnecity is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act.

ADA Accommodation Statement
If you require a reasonable accommodation during the application or interview process, please reach out through our general contact form or indicate this in your application.

Our Use of AI in Hiring

We may use AI-enabled tools to support our recruitment process, including organizing applications, summarizing qualifications, identifying potential fraud, and taking interview notes.

These tools assist our recruiting team but do not make hiring decisions. All candidate evaluations and hiring decisions are made by people, with meaningful human review and oversight.

If you have questions about our use of AI or need a reasonable accommodation, please contact our recruiting team.