Seasonal Retail Security Officer

Key Responsibilities:

• Security & Safety
-Monitor entrance/exit areas and ensure a visible, confident security presence.
-Deter theft, manage suspicious behaviour discreetly, and respond to incidents calmly and professionally.
-Conduct regular in-store floor walks and report any safety or security risks.
-Liaise with management and external agencies (e.g., police) if incidents arise.
-Ensure compliance with health and safety protocols and store security procedures.
• Customer Experience
-Greet every guest with warmth, professionalism, and attentiveness.
-Support wayfinding, provide information about the brand, store layout, and services.
-Assist floor staff with crowd control during busy periods and promotional events.
-Support queue management and entrance protocols where necessary.
• Team Collaboration & Support
-Work alongside retail and operations teams to maintain a safe, clean, and welcoming environment.
-Support store opening and closing procedures, including physical security checks.
-Communicate effectively via radio or other channels with team members.

Key Skills & Attributes:

• Possess a valid SIA Door Supervisor Licence;
• Maintain a professional attitude that reflects the brand's values;
• React confidently to de-escalate situations with discretion and calm authority;
• Friendly and approachable with strong interpersonal and communication skills;
• Customer-focused mindset with a proactive, can-do attitude;
• Ability to remain composed under pressure in a fast-paced retail setting.
• Must be available to work evenings, weekends, Bank holidays.