Business Office Director

Business Office Director

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships

• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service

• Competitive salaries

• Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings

All Team Members

• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical, emotional, and financial wellness
• Free meal per shift

Additional Benefits for Full-Time Team Members

• Comprehensive Medical, Dental, and Vision coverage
• Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Schedule: Monday-Friday
Salary Range: $80,000-$85,000 annually

Job Summary:

The Business Office Director (BOD) provides strategic leadership and oversight of the Community’s accounting and human resources operations, ensuring financial accuracy, HR and regulatory compliance, service excellence, and continuous process improvement. The BOD leads the broader front desk/concierge function and partners with the Executive Director and Corporate teams to achieve community metrics, in alignment with MBK principles and core values.

Supervisory Responsibilities:

Interview, hire, train, set performance goals and timelines, monitor performance, and provide coaching for the front desk, concierge team members.

Duties & Responsibilities:

• Manage the administration of the community accounting functions including but not limited to accounts receivable, collections, accounts payable, and management reports.
• Oversee resident billing, collections, and vendor payments to ensure timely process and accuracy and maintain resident files.
• Partner with Corporate to facilitate seamless resident billing and payment updates.
• Manage the talent acquisition processes, including posting job openings, coordinating interviews, generating offer letters, and administering background checks, reference checks, employee physicals, and skills surveys.
• Partner with the Regional Talent Acquisition Partner on hiring best practices, sourcing, and review of recruitment metrics.

• Perform Human Resource administration, including assisting with leaves of absence and workers’ compensation cases, and maintaining employee files.
• Partner with Department Heads to ensure required new employee paperwork, training and orientation are completed.
• Perform payroll function duties, including generating management payroll reports, confirming hours worked, timely transmitting payroll information, and tracking and reporting labor discrepancies to leadership.
• Manage employee benefit programs, including employee communication about plan details and eligibility requirements, and ensuring timely plan enrollments.

• Manage, plan, develop, organize, schedule, evaluate and direct the front desk department, in accordance with all community policies and procedures.
  • Partner with Executive Director, Department Heads and Corporate Office on any community legal issues including but not limited to subpoenas, unemployment, labor, and disability claims.
  • Manage long-term care insurance coordination and maintain contracts with third parties to ensure compliance, accuracy, and seamless operations.
  • Ensure full compliance for licensing by maintaining the staff roster, as required by the state, and the OSHA binder to ensure that all worker compensation claims are managed in accordance with community policy.

• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with MBK principles and core values.
• Perform other duties or special projects as assigned and requested by the Executive Director.

Education Requirements:

• Bachelor’s degree in Accounting, Business Administration, Human Resources, Healthcare Administration, or related field, preferred.
• High school diploma or GED, required.

Experience Requirements (in years):

• 3+ years of prior supervisory or leadership experience in a similar work environment or industry, required.
• 3+ years of fundamental accounting experience/knowledge, preferred.
• 3+ years of fundamental human resources experience/knowledge, preferred.
• 2+ years of fundamental recruitment or talent acquisition experience strongly preferred.

Required Competencies/Licenses/Certifications:

• Strong working knowledge of HR, payroll, and accounting requirements and protocols.
• Must complete required background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).

• Demonstrated proficiency using Microsoft Office Suite (e.g., Word, Excel, and Outlook) and operating standard office equipment
• Must have excellent verbal and written communication skills including the ability to speak, write and read English and must be comfortable explaining information to a wide audience with varying levels of understanding.
• Must have the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations.
• Must possess the ability to be extremely discreet and able to maintain confidential data and information.
• Must be ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
• Must present a positive and professional image.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling, and repetitive motion.
• Ability to sit and work at a computer for long periods of time.
• Must be able to move intermittently throughout the workday, in the community, and between neighborhoods. 
• Ability to lift/carry up to 50 pounds and push up to 250 pounds, as necessary.
• Ability to assist in the physical movement of residents during routine transfers or in emergency situations.
• Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]. 

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.