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Carilion Clinic

Non-profit health system delivering comprehensive care

Clinical Associate - 9 Mtn ICU

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRoanoke, VA, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Employees working in a Critical Access Area must have completed a Nursing Assistant course, including a course completed through Carilion.
  • Employees working in a monitored area must complete Carilion Monitor Technician courses.
  • Employees working in areas requiring phlebotomy or sheath skills must complete the corresponding Carilion courses.
  • AHA BLS-HCP is required.
  • Effective interpersonal, communication, and teamwork skills are required.
  • The employee must be organized and self-motivated and have knowledge of office procedures and equipment.

Responsibilities

  • Provide basic clinical and clerical support in delivering patient care as directed by licensed staff, a physician, or a mid-level practitioner, including care related to patients’ cleanliness, safety, and comfort; perform other unit-specific tasks as required.
  • Perform phlebotomy tasks when properly certified, needed by the department, and approved by leadership.
  • Demonstrate competence with the electronic medical record and assist with chart audits; review medical records and provider orders.
  • Update patient demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
  • Assist with referrals, authorizations, and pre-authorizations as directed by licensed staff or a provider.
  • Order, stock, and organize department or unit supplies and equipment.
  • Collect patient assessment data, including height, weight, vital signs, chief complaint or symptoms, and current medications, for assessment by licensed staff.
  • Clean and prepare unit-based equipment between patients and operate and maintain general office equipment.
  • Monitor the cleanliness of waiting and break rooms and perform safety and environmental rounds.
  • Transport patients through the office and transport patients, supplies, specimens, and equipment within the facility as assigned.
  • Assist with regulatory compliance checks, including refrigerator, code cart, glucose meter, and equipment-room storage checks.
  • Provide basic nursing care and perform advanced technical skills according to established standards when appropriate to competencies.
  • On monitored units, function as a nursing assistant and monitor technician; in Clinical Transport, provide basic patient care and function as a monitor technician. On non-monitored units, perform decentralized phlebotomy, femoral arterial sheath removal, or nursing-assistant tasks when approved based on patient population and required consent.
  • Provide clerical and receptionist support and serve as a resource for the unit health-care team; support staff scheduling, including lunch assignments.
  • Review medical records for outstanding orders when assigned and notify the nurse of stat orders and medication changes.
  • When competencies allow, manage admissions, transfers, and discharges; coordinate patient flow using unit-specific software and the intranet, and schedule therapeutic and diagnostic procedures.
  • Welcome and assist patients and visitors, assist with registration, and serve as the unit’s point of contact while following the dress code and service standards.
  • Answer and screen telephone and patient-call-system calls, route calls appropriately, take accurate messages, and demonstrate appropriate telephone etiquette when interacting with patients, visitors, physicians, and other health professionals.
  • Serve as a resource for department or unit software systems.
  • When assigned to Clinical Transport, transport patients independently while monitoring their condition en route and during procedures; monitor and interpret electrocardiogram rhythms and use the transportation algorithm to determine follow-up for urgent or emergent needs.
  • Perform unit-based patient-care tasks when trained and competent, and participate in the sitter process when appropriately competent.
  • When functioning as a monitor technician, observe cardiac monitors; interpret and document rhythm patterns; report arrhythmias and significant rate or rhythm changes to the registered nurse; complete monitor-flow-sheet documentation; and apply monitoring equipment and ensure it functions correctly.
  • Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and colleagues.
  • Comply with company policies and procedures, ethical standards, and the code of conduct.
  • When assigned to transport duties, collaborate with the registered nurse, physician, and other clinical disciplines to meet the needs of patients moving between care areas; continuously observe electrocardiogram monitors and patient status; and maintain the clinical information system knowledge needed to enter and retrieve data and update the monitoring transport database.
  • When assigned epilepsy monitoring, keep the camera focused on the patient and notify the nurse of event alarms and observed movements or behaviors, including restlessness, tremor-like or repetitive motions, attempts to leave bed without staff, and sleeping on the stomach.
  • When assigned phlebotomy duties, obtain blood specimens by venipuncture, finger puncture, or heel puncture as appropriate to the patient’s age and condition; review orders for medical necessity or ABN information; verify questionable nomenclature or ordered laboratory tests; and process specimens for delivery to the laboratory.

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size
5,001-10,000
Company stage
Grant
Total funding
$310K
Headquarters
Roanoke, VA
Founded
1976

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