Eaton

Power management leader for electrical systems

Operations Analyst - Sales

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeSubang Jaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

More than 5 years of working experience as an administrative executive.
Proficiency in enterprise resource planning (ERP), specifically SAP.
Proficiency in Microsoft Office; high proficiency in Excel is a bonus.
Excellent communication, collaboration, and organizational skills.

Responsibilities

Support the service and project team with operational administrative tasks.
Fulfill service orders from purchase order receipt through delivery, including scheduling and billing.
Plan and bill preventive maintenance servicing and additional contract work according to quotations.
Transfer items to engineer storage locations after parts or equipment have been taken.
Liaise with the warehouse on inbound and outbound materials.
Order personal protective equipment for service engineers.
Record service orders and ensure all billing is completed as planned before month-end closing.
Check preventive maintenance schedules monthly and daily.
Update the Service Manager on upcoming preventive maintenance activities based on service contracts.
Issue work orders in Salesforce.
Issue purchase requests for the supply chain management team to issue purchase orders, including requests for spare parts under comprehensive maintenance.
Handle warranty inquiries, including checking warranty status for Malaysia.
Verify extended warranty purchase orders and coordinate with distributors to obtain UPS and user information for warranty certificates.
Issue warranty certificates.
Update SAP for UPS warranty extensions.
Process IFAR for engineers.
Assist with removing spare parts used in comprehensive maintenance from SAP.
Maintain, update, and validate service-related records, including work orders, customer accounts, and asset information.
Provide administrative support to Field Service Engineers through accurate scheduling, resource allocation, and service documentation.
Generate dashboards and reports tracking service performance, engineer productivity, and customer satisfaction.
Identify opportunities to streamline workflows and improve data accuracy within Salesforce Field Service.
Implement the process approach and risk-based thinking for the Quality Management System (QMS).
Support the full implementation and ongoing maintenance of the QMS.
Communicate the importance of conforming to QMS requirements.
Ensure the QMS meets its goals.
Engage, direct, and support individuals contributing to the QMS.
Create a culture of continuous improvement.

Desired Qualifications

An Advance Diploma.
A bachelor's degree.

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Operation Analyst in Eaton’s Electrical business, based in Malaysia, Selangor. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have experince in ERP(SAP) and have done operation adminitrative work before, pleaase apply!

What you’ll do:

This role is resposible for supporting the service & project team on all operations administrative tasks.

A. Order Process
a. Order fulfillment for all service orders-taking care of service order upon PO receipt till delivery, scheduling and billing
b. For contract PO- ensure PM servicing/ additional jobs copes is planned and billed according to quotation
c. Transfer item to engineer SLOC after they have taken parts or equipments
d. Liase with warehouse on inbound and outbound of materials
e. Order PPE for service engineer
f. Record all service order and ensure all billing completed as planned before month end closing
B.Scheduling
a. Check PM schedule monthly and daily basis
b. Update Service Manager on upcoming PM activities based on service contracts
c. Issue WO in Sales Force
C. Issue Purchase Requestion
a. Issue PR for SCM to issue PO
b. Issuing PR for spare parts purchase under comprehensive maintenance
D. Warranty
a. Handling warranty’s enquiry e.g checking warranty status for Malaysia
b.Verifying extended warranty PO and coordinating with distributor to obtain UPS/user information for warranty cert
c. Issue warranty certificate
d. Update SAP for period of warranty extension UPS
e. Process IFAR for engineer
f. Assisting to knock off spare parts used in comprehensive maintenance from SAP.

E. Salesforce Data management
a. Maintain, update, and validate service-related records including work orders, customer accounts, and asset information.
b. Provide administrative support to Field Service Engineers by ensuring accurate scheduling, resource allocation, and service documentation.
c. Generate dashboards and reports to track service performance, engineer productivity, and customer satisfaction.
d. Identify opportunities to streamline workflows and improve data accuracy within Salesforce Field Service.
F. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

Qualifications:

Advance Diploma, Bachelor Degree is a bonus
More than 5 years working experience as an administrative executive
ERP (SAP) proficient, Microsoft Office, high proficiency in Excel is a bonus
Excellent communication, collaboration and organizational skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

#LI-BK

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

Recently Posted Jobs

Explore more opportunities at Eaton

See more jobs