Dedicated Cloud Engineer - ADC Security

Description

Would you like to operate the world's largest cloud computing infrastructure and help U.S. Government agencies solve complex technical problems? AWS has established a specialized group of service teams responsible for the work we do with the U.S. Intelligence Community, building and operating some of the largest and most complex distributed systems in the world.

The US ADC Security Engineering team is seeking a motivated ADC Engineer I to support day-to-day operations of large-scale cloud systems. You have a working knowledge of Linux, networking, and cloud services fundamentals, and you are eager to learn, follow established procedures, and grow your troubleshooting skills alongside experienced engineers.

This is a shift-work position. The team runs 24/7 operations, which may require you to work some nights and/or weekends.

This position requires that the candidate selected currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
- Provide front-line operations support for large-scale distributed systems on a 24/7 shift rotation.
- Monitor systems and alarms, and troubleshoot issues using established runbooks and procedures.
- Gather data on customer issues and escalate to senior engineers or service teams in a timely manner.
- Execute routine operational tasks and use existing automation and scripts to complete work accurately.
- Write and maintain simple scripts (e.g., Bash or Python) that automate repetitive tasks, with guidance and code review from senior engineers.
- Document troubleshooting steps, update runbooks, and share what you learn with the team.

A day in the life
You start your shift by reviewing open tickets, alarms, and handoff notes from the previous shift. You work through issues using runbooks, collect logs and metrics to help find the cause of problems, and escalate to senior engineers when an issue goes beyond established procedures. Between tickets, you complete routine operational tasks, work on small scripts that cut down repetitive manual steps, update documentation, and learn the environment from experienced engineers. Before handing off, you record what was done and what is still open so the next shift can pick up smoothly.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of technical troubleshooting or similar experience
- 1+ years of systems administration (Linux/Windows) experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph.

Preferred Qualifications

- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools), or experience in managing and troublshooting network and experience in Linux and Networking protocols
- Experience with virtualization (Hypervisors, VMware, Xen), or experience in Linux/RHEL
- Experience in technical support work, engineering, or an operations environment
- Knowledge of AWS services
- Experience in automation via Bash/shell scripting and Perl/Python programming

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.