Full-Time

Senior Manager

Fraud Operations

Posted on 5/1/2024

Affirm

Affirm

1,001-5,000 employees

Offers buy now, pay later services

Financial Services
Consumer Goods
Data & Analytics

Senior

Remote in Canada

Required Skills
Communications
Requirements
  • 8+ years experience in a management or leadership position working in financial services, fintech, payments or a related space within a fraud operations organization
  • Previous experience in fraud investigations with a background in operations
  • Experience scaling and building operational teams, including people, processes, program, and tooling
  • Strong leadership, influencing, motivating, and decision-making skills
  • Results-driven with a forward-thinking mindset and problem-solving abilities
  • Ability to develop and articulate a vision & strategy, communicate strategic direction
  • Analytical skills to formulate actionable insights from qualitative and quantitative data
Responsibilities
  • Lead, influence, and own strategy, outcomes, and execution for the Fraud Operations team
  • Ensure team meets service level commitments and maintains high quality levels through proactive monitoring and continuous process improvement
  • Provide ongoing reporting, visibility, and accountability around team performance measures
  • Establish and reinforce an analytical and data-driven culture within the team and across the company
  • Drive employee engagement and a high-performance culture within the team
  • Leverage and grow an effective vendor network strategy for outsourcing high volume work
  • Provide thought leadership and support for new products, market entries, and expansion of consumer services
  • Ensure strong communication and transparency to stakeholders around roadmaps, performance, key issues, and emerging risks
  • Assess and ensure effective policy governance and process documentation over activities within Fraud Operations
  • Provide reporting to relevant committees and forums to understand key risks and performance outcomes

Affirm stands out as an excellent workplace due to its dedication to creating transparent financial products that improve consumer lives. Operating at the forefront of the 'buy now, pay later' sector, the company not only offers an innovative payment solution but also prioritizes a tech-forward approach by leveraging JavaScript, ensuring its team is always working with cutting-edge technology in the financial industry.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-3%

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.

INACTIVE