Director of Professional Services @ Altium

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the role:

As a Director of Professional Services, Enterprise, you will be responsible for managing and nurturing relationships with our largest enterprise clients. You will ensure that our clients’ needs are met with the highest level of care. You will build strong relationships with C-Suite and director-level personas in the enterprise space. Additionally, you will collaborate closely with our sales and R&D teams to deliver customized solutions that align with client requirements. This role is pivotal to the continued success of the company, and we are seeking someone who can immediately contribute and inspire the team with innovative ideas. If you are passionate about delivering exceptional service, building lasting relationships, and working in a hybrid role that spans sales and R&D, based in our La Jolla office, we invite you to apply for the role of Director of Professional Services, Enterprise. Come be a part of our team and help us shape the future of our industry!

A day in the life of ourDirector of Professional Services, Enterprise:

Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
As an owner of assigned accounts, you will place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule
Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
Managing multiple projects simultaneously to deliver customized solutions that align with our client’s expectations
Ability to answer enterprise client’s questions successfully, prior and after a contract is signed
Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
Availability and willingness to travel as needed to customer sites and meetings

Who We’re Looking For:

6+ years of business development or account management experience
6+ years working with customers to support a technical product/service or
professional services for enterprise software customers
Experience building long-term and successful customer relationships by demonstrating empathy, active listening, and resiliency skills
Have a vision to create opportunities to grow our largest enterprise accounts
Significant technical knowledge of design software or related technology
Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
Ability to negotiate successfully
Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
Experience in the technology industry is strongly preferred but we will consider candidates with experience selling software as a service product
Availability and willingness to travel as needed to customer sites and meetings

The salary range for this role is $230,000 - $350,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Our Benefits

🏥 Healthcare coverage
🤓 Prescription drug, vision, and dental plans
💸 HSA and FSA accounts
❤️ Life and AD&D insurance; disability coverage where applicable
🌅 Retirement 401(k) Plan Option with Altium match
🧘 Calm App and Employee Assistance Program
🏖 Paid holidays plus a “Choice Day” off per quarter
✈️ Paid time-off rising schedule upon key milestones
🤒 Sick time for Dr. appointments or family health needs
👶 Family medical, maternity, paternity, and military leave
🏡 Flexible working arrangements available based on role and location
🖥 Home internet allowance
🥪 Free lunch, snacks and drinks every day in office
🚗 Free parking

🎯 What Matters to Us

Big-thinking in pursuit of purpose
Diversity of thought
Courage of conviction
Transparency of intent
Ingenuity of AND
Agility in action
Adaptability of approach
Grit in pursuit of mission

🌍 Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

💡 Learn more about why a career at Altium is an opportunity like no other:https://www.youtube.com/watch?v=cAYCOLpPLPE

✈️ Altium Benefits: https://careers.altium.com/#s-benefits

👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

Compensation Overview