Full-Time

Director of Professional Services

Altium

Altium

1,001-5,000 employees

Software for designing and realizing electronics-based products

Industrial & Manufacturing

Compensation Overview

$230,000 - $350,000Annually

+ Healthcare Coverage + Retirement 401(k) Plan + Paid Time-off + Flexible Working Arrangements + Home Internet Allowance + Free Lunch + Snacks + Drinks in the Office + Free Parking

Senior

La Jolla, San Diego, CA, USA

Required Skills
Communications
Requirements
  • 6+ years of business development or account management experience
  • 6+ years working with customers to support a technical product/service or professional services for enterprise software customers
  • Experience building long-term and successful customer relationships by demonstrating empathy, active listening, and resiliency skills
  • Have a vision to create opportunities to grow our largest enterprise accounts
  • Significant technical knowledge of design software or related technology
  • Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
  • Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
  • Ability to negotiate successfully
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
  • Experience in the technology industry is strongly preferred but we will consider candidates with experience selling software as a service product
  • Availability and willingness to travel as needed to customer sites and meetings
Responsibilities
  • Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
  • Place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule
  • Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
  • Demonstrate sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
  • Manage multiple projects simultaneously to deliver customized solutions that align with our client’s expectations
  • Answer enterprise client’s questions successfully, prior and after a contract is signed
  • Craft and present professional presentations at all levels
  • Manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
  • Availability and willingness to travel as needed to customer sites and meetings

Altium LLC, a global software company, is a leader in the electronics industry, providing user-centric software solutions that enhance productivity for PCB designers and electrical engineers. Their competitive edge lies in their unique Business-to-User approach, focusing on easy-to-use software that addresses industry trends such as minimizing power and package size, and prioritizing high-speed design. The company's culture encourages collaboration and autonomy, with built-in tools for project management, design reviews, and team-based work, making it an ideal workplace for those seeking to contribute to advancements in electronics technology.

Company Stage

Seed

Total Funding

$6.9M

Headquarters

San Diego, California

Founded

1985

Growth & Insights
Headcount

6 month growth

5%

1 year growth

22%

2 year growth

34%