Full-Time

IT Operations Lead

Posted on 5/14/2024

Envoy

Envoy

201-500 employees

Integrated workplace management and optimization platform

Data & Analytics

Senior

San Francisco, CA, USA

Required Skills
Communications
Management
Requirements
  • Significant experience in IT operations with a special focus on customer support, system monitoring, and Apple product ecosystems.
  • Excellent communication skills with the prowess to demystify complex IT concepts for various audiences.
  • A deep understanding of IT best practices, proactive system management, and familiarity with “SaaS First” tech stacks.
  • The agility to swiftly adapt to changing priorities and effectively manage multiple tasks.
Responsibilities
  • Manage Operations: Oversee IT operations, ensuring requests are swiftly triaged, prioritized, and resolved. This includes direct management of a mixed OS environment, hardware, software, network, and internet connectivity issues.
  • Provide Exceptional Support: Be the primary escalation point for IT-related issues, offering prompt resolutions to ensure a seamless technology experience for all employees. This includes level 1 and 2 support, complex problem resolution, and the deployment and management of laptops and cloud services.
  • Monitor Systems: Proactively monitor IT systems to identify and rectify potential issues, maintaining optimal performance and availability.
  • Optimize Employee Lifecycle Operations: Lead IT aspects of employee onboarding and offboarding, ensuring smooth transitions for all employees.
  • Collaborate and Communicate: Ensure tight collaboration within the IT team and across departments to align IT operations with business objectives.

Envoy stands out as a prime workplace for those intrigued by the efficient management of workplace environments. With a fully integrated platform that harnesses mobile integrations and an expansive app marketplace, Envoy excels in streamlining facility operations, particularly in managing workplace dynamics, optimizing spaces, and ensuring compliance. This focus not only positions Envoy as a leader in workspace technology but also creates a dynamic work environment for its employees, who are at the forefront of technical advancements in workplace management.

Company Stage

Series C

Total Funding

$207.7M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-3%

2 year growth

-10%

Benefits

Flexible PTO

Learning & development stipend

Full health coverage

Remote working credit

$100 wellness credit

401k

Paid parental leave