Senior Accounts Payable Specialist - Invoice Issue Resolution

UC Health is hiring a full-time Senior Accounts Payable Specialist – Invoice Issue Resolution.

The Senior Accounts Payable Specialist - Invoice Issue Resolution is responsible for making sure supplier invoices are reviewed, resolved, and paid accurately and on time. This position investigates invoice problems, works with suppliers and internal teams to resolve issues, and helps prevent payment delays.

The ideal candidate is organized, detail-oriented, comfortable solving problems, and able to communicate effectively with both internal teams and external suppliers.

Key Responsibilities

Resolve Invoice Issues

• Review invoices and identify issues that may delay payment.
• Investigate and resolve problems such as incorrect pricing, missing information, purchase order issues, receiving discrepancies, or billing errors.
• Work with suppliers, employees, Supply Chain, Operations, and other departments to resolve invoice issues.
• Follow up on outstanding issues until they are resolved.
• Give priority to supplier accounts that may be placed on credit hold or are considered critical to UC Health operations.
• Respond to supplier questions about invoices, payments, and account issues.

Manage Invoice Payments

• Review and process supplier invoices accurately and in a timely manner.
• Verify purchase orders, receiving information, pricing, payment terms, and supporting documentation.
• Monitor unpaid and aging invoices and take action to prevent payment delays.
• Review supplier statements and compare them with UC Health records to make sure invoices and payments are properly accounted for.
• Help resolve outstanding balances and payment discrepancies.

Communication and Customer Service

• Maintain professional and positive relationships with suppliers.
• Communicate clearly with suppliers and internal departments about invoice and payment issues.
• Serve as a point of contact for more complex or escalated accounts payable questions.
• Keep appropriate teams informed about issues that could affect supplier relationships or business operations.

Accuracy, Compliance, and Controls

• Follow UC Health policies and established accounts payable procedures.
• Ensure invoices and payments are processed in accordance with accounting requirements and internal controls.
• Maintain accurate records and documentation.
• Support audits and provide information or documentation as needed.
• Help support month-end activities related to accounts payable.

Process Improvement

• Identify recurring invoice problems and recommend ways to prevent them.
• Help improve accounts payable processes to make them more efficient and reduce errors.
• Work with other departments to improve communication and resolve issues more effectively.
• Participate in special projects and other accounts payable activities as assigned.

What You'll Bring

• Strong attention to detail and accuracy.
• Excellent problem-solving and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work effectively with suppliers and employees across different departments.
• Ability to investigate problems, identify solutions, and follow issues through to completion.
• Experience with accounts payable, invoice processing, vendor accounts, or a related accounting function.
• Ability to work independently while also collaborating effectively with a team.

Why This Role Matters

This position plays an important role in keeping supplier payments accurate and on time. By identifying and resolving invoice issues quickly, the Senior Accounts Payable Specialist - Invoice Issue Resolution helps maintain strong supplier relationships and supports the day-to-day operations of UC Health.

Minimum Required: High School Diploma or GED. Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience. Preferred: Associate degree. | LICENSE & CERTIFICATION: None required. |

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Invoice Resolution:

•    Review and process vendor invoices, ensuring accuracy and compliance with company policies.
•    Verify purchase order details, receiving reports, and pricing before approving payments.
•    Investigate and resolve discrepancies or issues with invoices, such as pricing errors, missing documentation, or billing inconsistencies.
•    Reconcile accounts payable records with vendor statements to ensure all invoices are accounted for and resolved.
•    Identify areas for process improvements to enhance efficiency in the accounts payable process and reduce errors.
•    Support cross-functional teams in resolving discrepancies related to payment terms, procurement, or accounting systems.

Vendor Communication:

•    Communicate with vendors and internal departments to resolve disputes and ensure timely resolution.
•    Maintain positive relationships with vendors by addressing inquiries related to payments, invoices, and disputes.
•    Respond to vendor inquiries regarding the status of payments and assist with any questions regarding accounts payable issues.

Compliance:

•    Ensure adherence to company policies, accounting principles, and legal requirements in all accounts payable activities.
•    Ensure all accounts payable processes comply with auditing standards and best practices.

Special Projects:

•    Assist in special projects or ad-hoc tasks related to accounts payable, as needed.

Other duties as assigned