Sutherland

Global BPO providing customer lifecycle management

Quality Analyst

Data AnalysisConfirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
Experience with process documentation is required.
Proficiency with Microsoft Office is required.
Advanced-level knowledge of Excel is required.
Ability to work in a fast-paced environment is required.
Ability to develop trust and professional rapport with employees and team members and work collaboratively is required.
Strong analytical skills, including interpreting data, identifying trends, and suggesting improvements, are required.
Strong verbal and written communication skills, including clear, constructive, and professional communication, are required.

Responsibilities

Oversee and manage performance and service quality to guarantee customer satisfaction.
Establish and maintain communication with clients and team members, understand their needs, resolve issues, and meet expectations.
Relay important information through timely and accurate reports.
Produce effective strategies based on accurate data reports, analysis, and observations.

Job Description

Our Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Qualifications

Our most successful candidates will: - Bachelor’s degree - Experience with process documentation - Be able to work in MS Office - Have advanced-level knowledge of Excel - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

Recently Posted Jobs

Explore more opportunities at Sutherland

See more jobs