Onsite Support Engineer
About the job
- Fluency in written and spoken English and Macedonian.
- At least 2 years of experience in an IT support or onsite support role.
- Strong troubleshooting skills in a Windows environment and standard IT tools.
- Experience with ticketing systems such as ServiceNow.
- Ability to work independently in an onsite client environment.
- Ability to provide a clean criminal record extract that is no older than 3 months.
- Provide first- and second-level IT support for hardware, software, mobile devices, and peripherals.
- Act as the primary onsite point of contact for end-user IT issues.
- Troubleshoot incidents and service requests through the ServiceNow ticketing system.
- Deliver user support at users' desks and remotely.
- Document all activities and resolutions accurately in the ticketing system.
- Support IT onboarding for new employees, including equipment setup and user guidance.
- Maintain and contribute to knowledge base documentation.
- Support continuous service improvement initiatives.
- Experience in regulated environments such as GxP.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave