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The Goodkind Co. (Manufacturing)

End-to-end contract manufacturer for personal care

Director of Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeRound Rock, TX, USANo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in account management, client services, project management, operations, or a related function, with significant experience leading client relationships.
  • At least 3 years of experience directly managing and developing teams.
  • Demonstrated experience managing strategic, complex, or high-value client accounts.
  • Proven ability to build trusted relationships with senior and executive-level stakeholders.
  • Strong business acumen and ability to understand the relationship between client needs, operational execution, profitability, and revenue.
  • Strong understanding of how consumer products move from development through commercialization, manufacturing, and delivery.
  • Familiarity with forecasting, procurement, quality, production, capacity, and supply chain operations.
  • Strong written and verbal communication skills.
  • Ability to simplify complex information and communicate clearly with executives and cross-functional teams.
  • Ability to navigate difficult conversations and high-pressure situations.
  • Strong judgment and ability to balance competing priorities, client needs, and business objectives.
  • Bachelor's degree required.

Responsibilities

  • Own the overall relationship strategy, health, and retention of key accounts.
  • Serve as the senior relationship owner for strategic clients and build trusted partnerships with client leadership and executive stakeholders.
  • Develop a deep understanding of each account's business, product portfolio, growth plans, operational needs, and commercial priorities.
  • Identify opportunities to strengthen relationships, expand partnerships, and support long-term revenue growth.
  • Lead regular business reviews and strategic client conversations, communicating performance, opportunities, risks, and priorities proactively.
  • Understand client forecasts, product pipelines, and business plans, and translate them into actionable internal priorities.
  • Partner with Sales and Executive Leadership on account strategy, pricing conversations, and commercial negotiations.
  • Monitor account health and revenue risk, proactively addressing relationship, service, operational, or commercial issues before they threaten retention.
  • Lead, mentor, and develop Project Managers responsible for day-to-day client relationships and projects.
  • Establish expectations for client service, communication, ownership, follow-through, and cross-functional leadership.
  • Coach team members to manage complex client relationships, navigate difficult conversations, and solve problems proactively.
  • Evaluate team capacity and account assignments to align support with account complexity and revenue value.
  • Build a culture of accountability in which team members own outcomes rather than simply coordinating tasks.
  • Develop the team's ability to anticipate client needs, identify risks, and independently drive resolution.
  • Partner with leadership on team structure, hiring, performance management, and organizational development.
  • Bridge client expectations and Goodkind's operational capabilities.
  • Partner with Planning, Procurement, Quality, Production, Process Engineering, R&D, and Warehouse leadership to ensure client commitments are achievable and understood.
  • Identify systemic issues that create friction for clients or internal teams and lead cross-functional efforts to resolve them.
  • Establish escalation paths and ensure issues are resolved at the appropriate organizational level.
  • Serve as an escalation point for high-impact client issues involving service, quality, manufacturing, supply, timelines, or commercial commitments.
  • Evaluate client requests and priorities through risk management to ensure they are achievable and aligned with operational capabilities, goals, and long-term business objectives.
  • Lead difficult client conversations with a calm, fact-based, and solutions-oriented approach.
  • Translate complex internal issues into clear executive-level communication for clients and Goodkind leadership.
  • Translate lessons from significant client issues into corrective actions and sustainable process improvements.
  • Own account portfolio health, including revenue, retention, client satisfaction, and growth opportunities.
  • Partner with Finance and Sales to understand account profitability, revenue performance, forecasts, and commercial trends.
  • Identify opportunities to increase share of wallet through new products, additional SKUs, expanded manufacturing programs, and deeper strategic partnerships.
  • Maintain visibility into account forecasts and anticipated demand changes to help plan resources and capacity proactively.
  • Provide leadership regular visibility into account health, revenue risk, growth opportunities, and major client concerns.
  • Contribute to annual planning and strategic decisions related to customer mix, account concentration, and revenue diversification.

Desired Qualifications

  • Experience in a contract manufacturing environment such as cosmetics, personal care, food and beverage, pharma, or another consumer product manufacturing environment is strongly preferred.
  • Alternatively, extensive experience managing manufacturing partners from the brand side is preferred.
  • An MBA, PMP, or other relevant certification is a plus, but is not required for candidates with strong relevant experience.

About the Company

The Goodkind Co. (Manufacturing)

End-to-end contract manufacturer for personal care

Goodkind Co. provides contract manufacturing and formulation services for personal care brands, handling strategy, custom formulations, manufacturing, and fulfillment. It specializes in anhydrous, water-light products like natural deodorants, serums, and cleansers to boost efficacy and reduce water use and preservatives. It differentiates itself with a focus on anhydrous formulations, strong customer service rooted in founders’ consumer-brand experience, and a sustainability-focused, B-Corporation certified operation with ISO 22716 and cGMP compliance in an 80,000-square-foot facility. Its goal is to be a trusted partner for clean beauty brands, offering reliable, scalable product development and manufacturing from concept to market.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Round Rock, TX
Founded
2019

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