Automation Specialist
About the job
- At least 4 years of professional experience as an Automation Specialist, Analytics Engineer, Solutions Engineer, Data Analyst, or in a similar technical role.
- Bachelor’s degree (BS) in a STEM discipline, such as Statistics, Computer Science, Analytics, or Engineering.
- Proficiency in coding with Python and JavaScript.
- Ability to work independently to develop and launch automation solutions.
- Ability to analyze large datasets, detect patterns, deliver actionable insights, and establish key performance indicators and metrics to track performance.
- Ability to clearly present complex data insights to audiences at various levels.
- A proactive, first-principles approach to problem-solving and continuous improvement, with a focus on data-driven results.
- Strong interpersonal skills and a track record of building collaborative cross-functional relationships.
- Shape the overarching automation strategy and solution design, proactively identifying areas for optimization and new technical opportunities.
- Use cloud tools, frameworks, and languages including Google Cloud Platform, Azure, Airflow, GitHub, Argo, Python, and Apps Script.
- Independently design, develop, and deploy scalable automation solutions with minimal supervision.
- Partner with Operations, Product Management, and Software Development Engineers to drive alignment.
- Create, own, and maintain comprehensive technical documentation for technical and non-technical stakeholders.
About the company
Otter builds restaurant software that brings in-store, pickup and delivery orders into one system for independent quick-service businesses and larger restaurant groups. Its point-of-sale platform connects ordering channels with kitchen screens, menu management and sales reports, so staff can follow orders from checkout to preparation. Restaurants also use its online storefronts, kiosks and loyalty tools to take direct orders and manage guest relationships across ordering channels. The business sells monthly software plans per location, with hardware bundles and payment-processing charges that vary by plan and card volume. Otter is headquartered in Los Angeles, California.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2020
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Simplify's Take
What believers are saying
- Restaurant reach is substantial: Otter says more than 100,000 restaurants worldwide use its platform.
- Multi-format use is documented: Otter's Lip Eats case study covers dine-in restaurants and CloudKitchens locations.
- Employees get an equity route: Otter's own careers page advertises long-term options alongside pay.
What critics are saying
- US POS merchants face a fee floor: Otter's $100 monthly processing minimum applies below $25,000 card volume.
- Refund recovery needs execution: Otter sets a target of recovering 75% of refunds within 30 days.
- Los Angeles account managers work onsite: Otter's enterprise customer-success listing requires five office days weekly.
What makes Otter unique
- Otter fights delivery refund leakage: Revenue Recapture automatically handles disputes and sends restaurants weekly refund reports.
- Otter reaches restaurant purchasing: Inventory Savings earns cash back on eligible orders from existing food distributors.
- Otter connects competing POS systems: its integration catalog includes Toast, Square and Clover.
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Benefits
Flexible Work Hours
Company News
Canva announces new country manager in Brazil. Alberto Ceresa comes from Otter, an American restaurant systems company. April 10, 2026 - 14:40 Font size: -A+A Alberto Ceresa. Photo: press release. Canva, a global visual communication platform, announced Alberto Ceresa as its new country manager in Brazil. Ceresa comes from Otter, an American restaurant systems company, where he had been since 2021, when he joined as country manager. After that, he held various positions, rising to general manager for the international markets Latam, EMEA, and APAC. Previously, he worked for six years at Expedia Group, after having worked at companies such as EY, Amadeus IT Group, Maine Pointe, and World Duty Free Group. The executive holds a bachelor's degree in finance from Università Bocconi in Italy, with specializations from the National University of Singapore and Fudan University in China. At Canva, Ceresa has the mission to accelerate the brand's growth in Brazilian territory, consolidating the country as one of the company's priority markets in the international scenario. With a focus on innovation and scaling operations, the new CM arrives to lead the local expansion strategy and enhance the platform's presence among Brazilian users, companies, and institutions. "We want to be the tool that helps Brazilian businesses look as good as their ideas, whether you're launching your first brand or scaling something big. There is so much potential here, and I am genuinely excited to be part of this journey," says Ceresa. Under his leadership, the company intends to deepen the localization of its products and user experience flows. Launched in 2013, Canva is a free online visual collaboration and communication platform. With a drag-and-drop interface, anyone can create presentations, documents, websites, social media posts, posters, and video resources. Brazil is its second-largest market in the world, behind only the United States. It is estimated that about one in nine Brazilians with internet access has a Canva account. Reporter at Baguete Diário
LOS ANGELES, May 19, 2025 /PRNewswire/ -- Today at the National Restaurant Association Show in Chicago, DoorDash announced the launch of its Preferred Integrations Partner Program and named Otter as one of the program's inaugural partners. This certification highlights Otter's best-in-class DoorDash integration, offering restaurants rich features and secure and stable performance. Built to help restaurants streamline operations, Otter's integration improves delivery performance, and helps grow revenue and efficiency for thousands of restaurants in the US and around the world.The DoorDash partner program is designed to help restaurants identify technology providers with the most reliable and high-performing integrations in an increasingly complex restaurant tech landscape. Otter is one of eight partners recognized at the launch."We created the DoorDash Preferred Integrations Program to make life easier for restaurants. Merchants have told us that choosing the right tech partner can be overwhelming, especially when trying to understand which integrations will work best for their store, team, and customers," said Ruth Isenstadt, Head of U.S. Restaurants at DoorDash
Cincinnati, Ohio-based restaurant chain Skyline Chili has collaborated with restaurant integration company Otter Middleware to enhance its delivery services and improve customer experience.