Office Manager

Key Responsibilities

• Office & Facilities Management:
Own the safe, well-maintained day-to-day running of the London and Manchester offices; carry out inspections; resolve maintenance and facilities issues with landlords, building management, suppliers and contractors; manage planned and reactive maintenance; oversee access, security, visitors, meeting rooms, kitchens and shared spaces; maintain the annual facilities calendar; keep standards consistent across both locations; support Storio under the sublease agreement; and contribute to office moves, refurbishments and workplace projects.
 
• Health & Safety:
Coordinate workplace Health & Safety across both offices, including calendars, risk assessments, audits, inspections, fire risk assessments, evacuation procedures, fire drills, statutory testing, servicing, records and documentation; maintain the audit action plan and tracker; follow up owners, escalate overdue or high-risk actions, report progress and risks, maintain fire-warden and first-aider coverage and training, manage the DSE process and workplace adjustments, record and follow up accidents, incidents and near misses, work with landlords and building management, coordinate specialist advice, and strengthen processes and controls.
 
• Facilities Opex & Budget Management:
Own the Facilities Opex budget; maintain accurate spend tracking and actuals-versus-budget visibility; identify emerging pressures; keep expenditure within budget; forecast contractual commitments, maintenance, projects and one-off costs; explain material variances; identify savings without compromising safety or colleague experience; support annual budgeting; check invoices against contracted rates and delivered services; and report actuals, forecast, risks and opportunities to Finance and senior stakeholders.
 
• Supplier & Commercial Management:
Own facilities and workplace supplier relationships; maintain the supplier and contract register; set service expectations and KPIs; monitor quality, responsiveness, cost and value; review performance; benchmark pricing and obtain competitive quotations where appropriate; renegotiate or recommend supplier changes; and partner with Procurement, Finance and Legal on selection, negotiation and contracting.
 
• Workplace Experience:
Be visible and approachable across both workplaces; understand how colleagues use the offices; address recurring issues at root cause; keep facilities, maintenance, access and safety communications clear and timely; support office events and colleague activities; and improve workplace experience while balancing service, cost and operational requirements.

About You

• Previous experience in an Office Manager, Workplace Manager, Facilities Manager or similar role with operational ownership.

• Experience managing multiple offices or locations would be advantageous.

• Practical experience coordinating workplace Health & Safety, including audits, risk assessments, fire safety and workplace inspections.

• Strong experience of action tracking and governance, with the ability to drive actions owned by other stakeholders through to completion.

• Experience owning or managing a facilities or office operating budget, including budgeting, forecasting and variance management.

• Strong commercial skills and experience managing and constructively challenging external suppliers.

• Experience reviewing supplier performance and costs and negotiating improved commercial arrangements.

• Highly organised, with strong attention to detail and excellent follow-through.

• Comfortable working with data and maintaining accurate trackers and reporting.

• Able to prioritise effectively and distinguish between urgent operational issues and longer-term improvements.

• Confident in communicating and influencing across different levels.

• Willing to challenge constructively when actions are overdue, costs are increasing or suppliers are not delivering.

• A practical problem solver who takes ownership and sees issues through to resolution.

• Comfortable travelling between London and Manchester.

• A relevant Health & Safety qualification such as IOSH Managing Safely would be desirable. If not already held, you would be expected to undertake appropriate Health & Safety training.