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Catch22

Not-for-profit public service delivery and support

Keyworker

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNorwich, UK£28.6kIn-person

About the Job

Requirements

  • A relevant professional qualification (NVQ Level 2) in working with young people, such as teaching, youth and community work, social work, counselling, or mentoring.
  • Level 2 English and Maths.
  • Willingness to complete a Teaching Assistant Apprenticeship Level 5 within a selected area of expertise.
  • Willingness to work in a range of settings, including school, college, court, police station, and young offender institutions, and flexibly to include occasional evenings and residential trips.
  • Applicants must be willing to undergo child protection screening appropriate to the post; any offer is subject to an enhanced Disclosure and Barring Service check.
  • Complete mandatory training in line with Catch22’s policies and procedures.

Responsibilities

  • Manage, support, and develop a group of young people and their families through individual sessions, group work, family visits, reading and writing interventions, and targeted support groups.
  • Oversee a holistic, person-centred approach to each young person’s journey from entry to exit, bridging academic, behavioural, and therapeutic needs while preparing them for post-16 progression.
  • Develop individual pupil support plans that bring together internal, external, and multi-agency professionals to support development, attainment, and progression.
  • Work with Assistant Head Teachers and Pastoral Leads to develop a caseload and support students’ engagement in school by initially assessing educational, emotional, and behavioural needs and tailoring advocacy and support programmes.
  • Work with colleagues to design, implement, and review pupil support plans based on assessed needs, including establishing baseline attendance, attainment, and predicted grades and monitoring agreed soft and hard outcomes.
  • Drive attendance across the caseload by making daily attendance calls, attending attendance meetings where necessary, and running interventions as agreed with the Attendance Support Officer and Pastoral Manager.
  • Work closely with teaching staff to ensure continuity of delivery and consolidation of educational or social learning.
  • Organise and deliver one-to-one and small-group targeted support, advice, guidance, practical help, and mentoring appropriate to learners’ needs and context.
  • Regularly risk-assess young people in the caseload for vulnerability and risk of harm to themselves or others, including attendance risks.
  • Track pastoral progress in school attainment, classroom behaviour, and risk of exclusion to inform the development and review of interventions.
  • Under the guidance of the Pastoral Site Lead or Assistant Headteacher, liaise with and refer to other agencies where necessary.
  • Participate in multidisciplinary teams and meetings, including PEPs, planning and review meetings, and core groups.
  • Keep pupil support plans regularly updated to reflect daily support needs.
  • Record safeguarding concerns accurately and on the same day in line with the safeguarding policy.
  • Manage behaviours in school effectively and promptly in line with the behaviour policy.
  • Keep accurate records for case conferences and professional meetings.
  • Record details of each contact or work session with young people in the agreed database, keep the system up to date, and produce reports for case reviews and evaluations as requested.
  • Manage and organise learning and pastoral resources, including digital technologies, efficiently and effectively.
  • Ensure resources are risk-assessed and appropriate for pupils with emotional and behavioural difficulties.
  • Contribute to an inclusive culture, recognise and embrace difference, and act in line with and promote Catch22’s Equality and Diversity Policy.
  • Promote and demonstrate anti-discriminatory practice.
  • Follow safe systems of work, report incidents in line with the Health and Safety policy, take reasonable care of personal health, safety, and wellbeing, and support the wellbeing of others.
  • Reflect Catch22’s vision, mission, aims, and values and role-model its behaviours.
  • Adhere to the school’s code of conduct, safeguarding, and behaviour policies.
  • Improve pupils’ attitude, engagement, attendance, and behaviour; enable their academic, pastoral, and personal progress; provide progress reports to management; ensure pupils feel safe; participate in morning and afternoon planning; and take part in supervision, raising development and continuing professional development needs.

About the Company

Catch22

Not-for-profit public service delivery and support

Catch22 is a not-for-profit social business that designs and delivers public services to build resilience and aspiration in people and communities. Its teams work in prisons, alternative provision schools, colleges, and community settings, helping more than 160,000 people each year. The way it operates is by delivering programs and services directly in these settings to support individuals' skills, well-being, and opportunities. What sets Catch22 apart is its long history (over 200 years) and its mission-focused approach as a social business that reinvests profits to achieve social outcomes, operating across multiple public-sector touchpoints rather than selling a single product. The goal is to improve lives by providing practical, scalable services that help people overcome barriers and raise their aspirations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1982

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