Estates Manager - Retail & Industrial

Job Description

Department: Occupier Services, EMEA

Grade: Senior Surveyor

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property portfolio comprising multiple offices, retail units, industrial units and/or other specialist interests. The purpose of this role is to provide an efficient and effective property management service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

The core responsibilities of the role will include but is not limited to:

• General estate management duties for a defined national or regional portfolio
• Onboarding of new properties
• Management of landlord enquiries and interpretation/observation of obligations under the lease
• Regular liaison with landlords and tenants and enforcement of their responsibilities
• Managing major landlord relationships
• Managing applications for landlord’s consent
• Interpretation of lease obligations and enforcing landlord repair covenants
• Supporting the annual budgeting exercise
• Supporting the contract reporting cycle
• Co-ordinating and resolving third party / neighbour requirements and disputes
• Co-ordinating and managing the sublet estate
• Audit and (where appropriate) challenge of service charges and insurance premiums
• Managing/supporting projects
• Approval of funding requests and charge raising reports
• Arrears recovery when contested/escalated
• Transaction management and oversight of professional/advisory instructions
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter expert
• Carry out routine Lease Advisory and Agency work, including licence applications and renewal
• Monitoring and updating any client helpdesk 
• Co-ordination, reporting and attendance at client/contract meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Investigating, reporting, and managing insurance claims
• Invoice processing 
• To be aware of and comply with company policy and statutory requirements
• The candidate will be expected to work in a flexible way and as part of a team
• Collaboration with the Estates Administrator
• Client relationship management

Knowledge 

Expertise & Professional Development

• You are recognised for your expertise and receive regular positive feedback from your client(s). You are the ‘go to’ person in your area for questions from your peer group.

Commercial acumen & enterprise

• You proactively share client intel and opportunities with your colleagues to generate leads. You actively look for best practice ways of working

Innovative thinking & Agility

• You are not afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or value

Communication & Managing Expectations

• You should have excellent organisation and communication skills, both oral and written.
• You actively listen to your clients, stakeholders and colleagues requirements and priorities and incorporate them into your planning and delivery

​​​​Skills

Essential Skills

• Intermediate knowledge of Microsoft Office products

High Quality Work

• You continuously look to improve the quality of your work and ensure quality control. You find solutions to problems and pre-empt issues

Productivity & Efficiency

• You are able to work under pressure and to tight deadlines
• You challenge where you see tasks could be delivered more efficiently
• You can adapt and manage your service to meet changing client requirements, always delivering high levels of client satisfaction.

Collaboration

• You should be a team player and able to work collaboratively as well as work on your own initiative
• You promote  information sharing and new working relationships to improve collaboration and/or generate new business

Mindset

Contributing to Colliers Success

• You go the extra mile for clients and colleagues and assume extra work/tasks to support the team and business

Personal Development

• You actively request, take on board and action any feedback to promote your personal development. You seek out and attend relevant training courses

Professional Conduct & Integrity

• You are aware and can identify when behaviours and actions should be challenged.

Diversity & Inclusion

• You always consider the diversity and inclusion agenda in everything that you do

Community

• You look at how you can benefit your community, whether internally within Colliers, your extended industry networks, and/or charity

Qualifications

Additional Information

Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.

At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.

Colliers is proud to be an equal opportunities employer. We do not discriminate based on age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.