Senior Salesforce Business Analyst

About The Role

The Sr. Salesforce Business Systems Analyst will work closely with Sales, Customer Success, and other cross-functional teams to provide the first level of support for Salesforce and integrated apps. As a Sr. Salesforce Business Systems Analyst, you will be expected to review, prioritize, troubleshoot, and/or escalate issues reported by end users. Also, you will play a critical role in maintaining our Salesforce org and integrated Sales apps, supporting end users, and ensuring smooth operations of our business processes. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a solid understanding of Salesforce administration.

Duties and Responsibilities:

• Perform Salesforce administrative tasks, including but not limited to, user management, security settings, Lightning page configurations, reports and dashboards.
• Create and maintain Salesforce Flows to support business needs.
• Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities.
• Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems.
• Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce.
• Understand business priorities and effectively prioritize tasks and requests.
• Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives.
• Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management.
• Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities.
• Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities.
• Evaluate potential solutions, assess their feasibility, and present comprehensive analyses of pros and cons.
• Create and manage Jira tickets for Salesforce-related issues, enhancements, and change requests.
• Collaborate with development teams, track ticket progress, and ensure timely resolution of issues.

Expected Qualifications and Skills:

• 3+ years as a Salesforce Business Systems Analyst or similar role.
• Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices.
• Current Salesforce Admin certification, plus at least one additional more advanced certification (e.g. Advanced Admin, Platform App Builder, Service Cloud Consultant, etc.)
• Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools).
• Experience with at least two Sales and/or Customer Success Operations tools.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Ability to manage stakeholders effectively and navigate challenging situations.
• Detail-oriented with a focus on accuracy and quality.
• Strong organizational and time management abilities.
• Proficiency in creating and managing Jira tickets.
• Familiarity with other business systems and integrations.

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