Partner Growth Specialist
Posted on 2/7/2024
INACTIVE
Too Good To Go

1,001-5,000 employees

Marketplace for surplus food, reducing waste
Company Overview
Too Good To Go is a global leader in the fight against food waste, providing a unique platform where businesses can sell surplus food to consumers, thereby generating additional income and reducing environmental impact. With its presence in 17 countries and a user base of over 70 million people, the company has a significant competitive advantage in terms of scale and reach. The company's culture is driven by a strong commitment to sustainability and innovation, as evidenced by their partnerships with major food brands to rethink date labels and their impactful use of technology to connect businesses and consumers.
Consumer Goods
Social Impact

Company Stage

Seed

Total Funding

$37.9M

Founded

2016

Headquarters

København, Denmark

Growth & Insights
Headcount

6 month growth

8%

1 year growth

18%

2 year growth

17%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Tableau
Salesforce
Marketing
Customer Service
Looker
Data Analysis
Excel/Numbers/Sheets
CategoriesNew
Business & Strategy
Growth & Marketing
Requirements
  • Experience in a B2B client facing role, such as Sales, Account Management or Customer Service
  • Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets
  • Analytical and used to work with KPIs and targets
  • Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
  • Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
  • Excellent interpersonal and communication skills
  • An empathetic and patient approach
  • Autonomous and independent - able to schedule your time and juggle multiple tasks at a time
  • A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
Responsibilities
  • Skillfully manage your portfolio of 800+ partners through phone, email and text communication, while responding promptly to incoming partner issues
  • Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved
  • Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience
  • Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore
  • Serve as a Growth liaison to Sales Specialists, holding weekly meetings and guiding the team through the post-sales process
  • Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner
  • Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements
  • Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education
  • Be a team player: offer coverage for other partner managers who are out of office, assist with projects, occasionally host weekly team meetings, etc.
Desired Qualifications
  • Bilingual or business proficiency in another language, especially Spanish, Mandarin, and/or Cantonese
  • General knowledge of the food and/or hospitality industry
  • General knowledge of tech marketplace/SAAS customer success principles