Global Supplier Quality Manager

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The Global Supplier Quality Manager is responsible for leading and executing the organization's global supplier quality strategy to ensure suppliers consistently deliver products and services that meet quality, reliability, regulatory, and customer requirements. This role serves as a critical bridge between Supply Chain, Engineering, Manufacturing, Procurement, and strategic suppliers, driving a culture of continuous improvement, risk mitigation, and operational excellence across the global supply base. This candidate will be based at our West Union, SC manufacturing facility.

The successful candidate will champion customer-centric quality standards, develop strong supplier partnerships, and lead initiatives that improve supplier performance, product quality, delivery reliability, and overall business outcomes. This position requires an authentic, accountable, agile, collaborative, and innovative leader who can influence stakeholders globally while supporting the company's growth and commitment to delivering technology solutions within the Utilities & Energy sector.

Duties & Responsibilities

• Lead the global supplier quality strategy to ensure suppliers consistently meet quality, reliability, regulatory, and customer requirements across all regions.
• Develop, implement, and maintain supplier quality management processes, standards, and performance metrics that support a customer-centric culture and operational excellence.
• Build collaborative partnerships with suppliers to drive continuous improvement initiatives, defect reduction, process capability improvements, and cost-of-quality reductions.
• Establish supplier qualification, onboarding, auditing, and performance management programs for new and existing suppliers.
• Lead supplier quality audits, assessments, and corrective action activities using structured problem-solving methodologies such as 8D, Root Cause Analysis, CAPA, and FMEA.
• Monitor supplier quality performance through KPIs, scorecards, and data analytics, ensuring accountability for quality, delivery, and compliance expectations.
• Partner with Engineering, Operations, Supply Chain, Manufacturing, Procurement, and Customer Success teams to resolve supplier-related quality issues and mitigate business risks.
• Support new product introduction (NPI) programs by ensuring supply base readiness, qualification requirements, validation activities, and production launch quality standards are achieved.
• Drive containment, corrective, and preventive actions for supplier nonconformances while ensuring timely resolution and sustainable improvements.
• Ensure compliance with applicable regulatory, industry, customer, and company requirements, including ISO 9001 and other relevant quality management standards.
• Lead global supplier quality reviews, executive reporting, and risk assessments to proactively identify and address emerging supplier risks.
• Foster an authentic, accountable, agile, collaborative, and innovative culture within supplier quality operations and across cross-functional teams.
• Serve as a subject matter expert for supplier quality systems, processes, and industry best practices in the Utilities & Energy technology sector.
• Mentor and develop supplier quality engineers and quality professionals, driving capability growth and succession planning across global teams.

Required Skills & Experience

• Bachelor's degree in Engineering, Quality Management, Supply Chain, Manufacturing, or a related technical discipline.
• 8+ years of progressive experience in Supplier Quality, Quality Assurance, Manufacturing Quality, or a related field.
• 3+ years of leadership experience managing supplier quality teams, global suppliers, or cross-functional quality initiatives.
• Strong knowledge of quality systems, supplier development methodologies, and continuous improvement practices.
• Experience conducting supplier audits and managing supplier corrective action programs.
• Demonstrated expertise in quality tools and methodologies including:
  • APQP
  • PPAP
  • FMEA
  • Control Plans
  • SPC
  • MSA
  • 8D Problem Solving
  • Root Cause Analysis
• Working knowledge of ISO 9001 and relevant regulatory and quality standards.
• Strong analytical, communication, negotiation, and stakeholder management skills.
• Ability to influence internal and external stakeholders while maintaining a customer-centric focus.
• Proven track record of leading global, cross-functional initiatives in a fast-paced and agile business environment.
• Experience using quality metrics, reporting systems, and data-driven decision making to improve supplier performance.
• Ability to travel domestically and internationally as required.

Preferred Skills & Experience

• Master's degree in Engineering, Operations, Supply Chain, Business Administration, or a related field.
• Professional certifications such as ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), Six Sigma Green Belt, or Six Sigma Black Belt.
• Experience working within the Utilities, Energy, Industrial Technology, Smart Grid, Renewable Energy, or Critical Infrastructure sectors.
• Experience managing global supplier networks across North America, Europe, Asia, and Latin America.
• Knowledge of advanced supplier risk management, sustainability programs, and supplier performance governance.
• Experience supporting digital transformation initiatives, quality analytics platforms, and enterprise quality management systems.
• Strong background in driving innovative supplier development programs that improve quality, delivery, and total cost of ownership.
• Demonstrated success building collaborative relationships with strategic suppliers and executive stakeholders.
• Experience supporting customer quality requirements for highly regulated, mission-critical technologies.

Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

#LI-MD1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com