Full-Time

Assistant Family Experience Director

Assisted Living, Memory Care

Posted on 9/2/2025

Phoenix Senior Living

Phoenix Senior Living

201-500 employees

Senior housing operator with memory care

No salary listed

Beaufort, SC, USA

In Person

Category
Medical, Clinical & Veterinary (1)
Requirements
  • Associate degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
  • 1 – 3 years department supervisory experience in senior living/skilled nursing as well as demonstrated supervisory skills which may include supervising and responsibility of shift/daily operations
  • Must have demonstrated Leadership capabilities
  • Extensive knowledge and experience in Assisted Living industry and Dementia care
Responsibilities
  • Supports with the Planning, organizing, developing the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations
  • Assist with facilitating the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices
  • Assist with maintaining updated Resident Service Information (via book and/or electronic database) according to Phoenix policy
  • Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels
  • Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available through the day and evening with resident care associate participation
  • Understands the recognition of resident changes in condition, takes appropriate action
Desired Qualifications
  • Demonstrated ability to schedule, orientate and train staff
  • Understanding of infection control procedures
  • Demonstrate the ability to Plan and Organize
  • Demonstrate the ability to Multi task and Manage Stress
  • Proficient in using MS Office
  • Understands and assist with development and implementation of Personalized Service Plans
  • Understands advanced directives and end-of-life care
  • Understands and embraces the assisted living philosophy
  • Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
  • Is proficient in time management skills and adherence to deadlines
  • Has exceptional grammar and documentation skills
  • Understands basic concepts of risk management
Phoenix Senior Living

Phoenix Senior Living

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Phoenix Senior Living develops, owns, and operates senior housing communities in the Southeastern United States. Its portfolio includes independent living, assisted living, memory care, skilled nursing, and respite care, and the company grows by developing, acquiring, and managing properties. Residents pay for housing and levels of care, and the company uses an entrepreneurial support model that lets each community run like its own small business, tailored to local markets. Technology such as PalCare nurse calls and Paylocity for HR helps deliver care and run operations more efficiently. Compared with competitors, Phoenix emphasizes personalized, resident-focused care, a sense of community, and brand experimentation (for example, The Hammocks, a blend of active adult and independent living) to meet local demand. Its goal is to expand its growing portfolio across multiple states while maintaining individualized care and community-focused services.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Roswell, Georgia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Expanded to 58 communities across 10 states since 2014 founding.
  • Earned Best of Senior Living Awards from 1,563 reviews.
  • CEO Jesse Marinko's Sunrise and Benchmark experience drives growth.

What critics are saying

  • 4.2/5 rating trails Brookdale's 4.5+, slowing occupancy in 6-12 months.
  • Labor shortages with 25% vacancies in Georgia, Florida raise wages 15-20%.
  • Hurricane-driven 30% insurance hikes in Florida, Louisiana force rent increases.

What makes Phoenix Senior Living unique

  • Phoenix Senior Living empowers communities via entrepreneurial support model.
  • Launched The Hammocks brand blending active adult and independent living.
  • Deploys PalCare nurse calls and Paylocity for operational efficiency.

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Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

Stock Options

Wellness Program

Mental Health Support

Conference Attendance Budget

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Phone/Internet Stipend

Home Office Stipend

Company Equity

Pension Plan

Paid Holidays

Paid Sick Leave

Parental Leave

Adoption Assistance

Employee Discounts

Employer Social Events

Tuition Reimbursement

Professional Certification Support

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

INACTIVE