Business Development Director
Sutherland
Business Development Director
Sutherland
Global BPO providing customer lifecycle management
Directors in this role get to: Be the Expert: Be responsible for developing and closing a targeted list of new logo business in their respective domain to meet assigned quotas. Direct business development and sales activities with prospective clients and is accountable for the client relationship from deal conception to closing. Responsible for selling across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services. He/She also participates in the discreet handoff and subsequent evolution of the client relationship with the Client Partner. Strengthen Relationships: Establish and maintain consult active sales relationships within each prospective client organization at every level from the chief executive team to departmental managers. Leverage their domain, technical, digital and operational business knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales. Know the Business: Thoroughly understand the prospective client’s business, both strategic and tactical, including themes and underlying issues, and align Sutherland’s current and future capabilities to create client opportunity and solve business problems.
Our most successful candidates will have: - Experience selling similar service offerings (i.e. digital transformation, IT, customer engagement, and business process transformation services) - Proven experience opening and closing deals - Strong domain knowledge and experience in the industry - To be able to sell global delivery solutions that leverage Sutherland’s high profit sites such as India and the Philippines - Experience working for a global consulting firm is a plus - Highly developed selling, customer relations and negotiation skills with the ability to effectively consult and influence chief executives. Ability to provide verifiable client references - To demonstrate consecutive quarterly and yearly quota achievement in complex selling environments utilizing a solution selling model - Very good understanding of new emerging technologies and leading business trends - Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications - To demonstrate flexibility to work among diverse corporate environments, industries and technical and non-technical audiences - To be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment - To be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments - To be perfectly aligned with the Sutherland core competencies and values
All your information will be kept confidential according to EEO guidelines.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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