Computech

Global IT services, consulting, transformation partner

Technical Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSaline, MI, USANo salary listedIn-person

About the Job

Requirements

In-depth knowledge of Windows 7 and Windows XP support and technical troubleshooting.
Working knowledge or experience with PC imaging and remote-control support tools.
Knowledge of Microsoft Office 2010 applications and standard office software, including Lync, Adobe Acrobat, Internet Explorer 8/9, and related applications.
Audio/visual experience, including Polycom video-conference support and use of audio and web-sharing technology.
Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and SCCM.
Ability to perform basic move/add/change work for Cisco VoIP telephones.
Ability to communicate issues concisely to management, users, and peers from diverse backgrounds and cultures, both verbally and in writing.
Experience working on a large team, following direction, contributing ideas to achieve team goals, and improving processes.
Ability to follow and enforce established processes and security guidelines and communicate them effectively to users.
Ability to provide customer support through prompt problem resolution, ticket management, and user follow-up.
Ability to complete tasks by target dates and lift boxes containing computer equipment.
Experience using Remedy or an equivalent incident, request, change, and problem management system.
Organization and time-management skills.
Self-motivation, willingness to learn, and focus on continuous improvement.

Responsibilities

Provide second-level end-user support for computer systems, including software and hardware, and equipment such as printers, plotters, and telecommunications devices.
Troubleshoot problems and repair or replace equipment.
Support on-site conference meetings, including video conferences and web meetings.
Provide client-side PC support, including troubleshooting and break/fix of PC hardware, software, and network connectivity.
Support account management, printing and plotting, video conferences, and special events or meetings.
Provide ongoing operational support for Windows 7 and complete special assignments or projects as business dictates.

Job Description

Title:Technical Support(Level 2)

Location: Saline ,MI

Duration:12 Months

Role Description :

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

General Description :

Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.

Requirements/Must Have :

* In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills

* Working knowledge/experience of PC imaging and remote control support tools

* Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.

* Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology

* Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM

* Ability to perform basic Move/Add/Change work for Cisco VoIP telephones

* Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures

* Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes

* Ability to follow & enforce established processes and security guidelines and effectively communicate them to users

* Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users

* Candidate must be reliable, on-time and able to complete tasks by target dates

* Maintain a professional work ethic & demeanor

* Experience using Remedy or equivalent incident/request/change/problem management system

* Excellent organization & time management skills

* Candidate must be self-motivated, driven to learn with a focus on continuous improvement

* Ability to lift boxes containing computer equipment

Qualifications

Additional Information

About the Company

Computech

Global IT services, consulting, transformation partner

Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: 1996

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