Full-Time

Senior Enterprise Customer Success Manager

Posted on 5/21/2024

Signifyd

Signifyd

501-1,000 employees

Ecommerce fraud protection and prevention services

Data & Analytics

Senior

Remote in USA

Required Skills
Communications
Management
Salesforce
Marketing
Requirements
  • 5+ years of Customer Success Management or Account Management
  • Ability to travel when necessary
  • Proficiency in Salesforce, JIRA, Excel and G-Suite is required
  • Proficiency in BI tools such as Looker is a plus
  • Requirement to occasionally be working on Fridays to support the 4-day workweek for the Customer Success team
  • Proven customer management experience with Enterprise accounts
  • Proven track record of managing complex projects
  • An analytical and metrics-driven workstyle
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
  • Creative, driven, resourceful, detail-oriented, and highly organized
  • Excellent communication and presentation skills
  • Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for e-commerce and new technology
  • Background in e-commerce, payments, fraud or data science is preferred
Responsibilities
  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities
  • Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Have full ownership of commercial activities such as opportunity management and contract workflows
  • Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Develop collateral and conduct regular business reviews with client executive teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams
  • Provide executive oversight and client communication
  • Work with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members

Signifyd offers ecommerce fraud protection and prevention services through its Commerce Network, leveraging transactional and behavioral data to identify and prevent fraudulent activities, enabling merchants to automate payments at scale with guaranteed protection.

Company Stage

Series E

Total Funding

$413.2M

Headquarters

San Jose, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-5%

2 year growth

11%
INACTIVE