Full-Time

Field Marketing Coordinator

Shelf

Shelf

201-500 employees

AI-powered knowledge management for agents

Compensation Overview

$90k - $110k/yr

+ Equity Grant

Remote in USA

Remote

Travel to Stamford, CT as needed.

Category
Operations & Logistics (1)
Requirements
  • 2–5 years experience in field marketing, event marketing, program coordination, or project / operations roles
  • Experienced in managing logistics, timelines, dependencies, vendors, and stakeholders
  • Exceptionally organized - you keep information, tasks, and people moving with clarity
  • High-energy, proactive operator - always scanning ahead for what’s next, spotting gaps early, and jumping in before things slip
  • Comfortable interfacing with sales, SDR, marketing, leadership, and partners
  • Thrive in fast-moving startup or high-growth environments where you own the plan and the execution
  • This role requires frequent travel across the US to support conferences, partner field programs, regional sales activations, and onsite event execution
  • Location: Remote work in the NYC Metro Area with travel to Stamford, CT as needed
Responsibilities
  • Project manage all field programs end-to-end (timelines, milestones, tasks, owners, risks)
  • Manage logistics for events, conferences, executive dinners, and hosted field experiences
  • Coordinate vendor selection, contracts, shipments, booth assets, swag, collateral, and deliverables
  • Ensure pre-event alignment: target lists, messaging, talk tracks, and SDR follow-up plans
  • Support event budget + ROI reporting with clean data, KPI queries, attribution tagging, and recurring scorecards
  • Run post-event workflows: follow-up assignments, reporting, touch tracking, and results roll-ups
  • Maintain and continuously improve field “runbooks” for repeatability and efficiency
  • Lead operations for our Partner Advisory Board (calendar, agenda, prep, materials, follow-through)
  • Keep all GTM cross-functional stakeholders informed, aligned, and on track
Desired Qualifications
  • You create clarity and momentum for cross-functional teams
  • You make complex execution feel simple to the teams around you
  • You anticipate blockers and remove them before they show up
  • You are a systematic executor - not chaotic activity
  • You are a calm driver of precision in high-velocity GTM environments

Shelf.io provides knowledge management solutions that help organizations optimize their internal content and improve how agents and customers get answers. Its platform uses Generative AI to evaluate content quality from multiple sources and generate accurate, consistent responses for human agents, chatbots, and self-service portals. The products integrate where agents work, using AI, customer data, and automation to quickly deliver correct information, and to keep content up-to-date, boosting agent productivity and customer self-service. Shelf.io differentiates itself by focusing on content quality across sources, delivering reliable answers, and showing tangible results like ROI (e.g., $780,000 in the first year) and increased deflection rates (40%), which reduce the need for human intervention. The company’s goal is to help organizations maintain accurate knowledge at scale so that agents can resolve inquiries faster and customers can help themselves more effectively.

Company Size

201-500

Company Stage

Series B

Total Funding

$60.7M

Headquarters

New York City, New York

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • $52.5M Series B funds 4x ARR growth momentum.
  • Frankfurt data center targets compliant German enterprises.
  • Generates $780,000 ROI and 40% deflection rate yearly.

What critics are saying

  • Glean erodes share with Slack integrations in 6-12 months.
  • Microsoft Copilot displaces chatbot features in 6-12 months.
  • Frankfurt power shortages disrupt service in 3-6 months.

What makes Shelf unique

  • MerlinAI delivers answers directly in daily tools for remote workers.
  • Always-on governance identifies ROT content proactively.
  • Content Connectors eliminate duplicates without migration.

Help us improve and share your feedback! Did you find this helpful?

Your Connections

People at Shelf who can refer or advise you

Benefits

Unlimited Paid Time Off

Company Equity

Stock Options

Comprehensive health and wellness packages

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Shelf
Mar 1st, 2022
Shelf received award Gold Stevie® Award in the IVR and Web Services Solution category on Mar 1st 22'.

Shelf announces today it has won a Gold Stevie® Award in the IVR and Web Services Solution category.

TechCrunch
Aug 23rd, 2021
Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

Covering public companies can be a bit of a drag. They grow some modest amount each year, and their constituent analysts pester them with questions about gross margin expansion and sales rep efficiency. It can be a little dull. Then there are startups, which grow much more quickly — and are more fun to talk about.

Shelf
May 18th, 2021
Shelf expands facilities to Frankfurt, Hessen, Germany

To provide European-based clients with a top performing application, Shelf has launched a global data center in Frankfurt, Germany.