Information Technology Specialist - Digital Automation

Job Description

Specific Responsibilites

• Analyze existing business processes and identify opportunities for AI automation, workflow optimization, and digital transformation.
• Hands-on build, configure, test, and deploy Power Apps and Power Automate workflows, including forms, approval flows, notifications, business rules, connectors, integrations, and exception handling.
• Develop, test, publish, and maintain Power BI solutions, including data models, Power Query transformations, DAX measures, dashboards, reports, row-level security, refresh schedules, and workspace deployment.
• Collaborate with business stakeholders to gather requirements, define use cases, document process flows, and establish measurable automation benefits.
• Develop proof-of-concepts and pilot solutions to validate automation feasibility, business value, scalability, and user adoption.
• Troubleshoot and resolve application, workflow, integration, data, access, and performance issues across Power Apps, Power Automate, and Power BI, including root-cause analysis and corrective actions.
• Ensure automation solutions comply with IT security, data privacy, governance, audit, and change management requirements.
• Prepare technical documentation, user guides, training materials, and standard operating procedures for deployed automation solutions.
• Support adoption of AI and automation tools across departments through user training, best-practice sharing, and practical business use cases.
• Track automation KPIs such as time saved, process accuracy, reduction in manual work, user adoption, and business impact.
• Monitor, support, maintain, and continuously improve deployed Power Platform solutions through version control, release management, performance monitoring, usage reviews, defect fixes, and change requests.
• Work with business users to define reporting requirements, data sources, KPIs, dashboard layouts, and automated reporting workflows.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Key Performance Indicator:

• Number of automation opportunities identified, assessed, and implemented.
• Reduction in manual processing time and repetitive administrative work.
• Improvement in process accuracy, turnaround time, and user productivity.
• User adoption and satisfaction for deployed AI automation solutions.
• Timely delivery, accuracy, usability, and adoption of Power BI dashboards and analytics reports.
• Compliance with IT governance, security, documentation, and change management standards.
• Quality, reliability, and maintainability of automation workflows after deployment.

Qualifications

Must Have Technical Capabilities

• Power Apps: Hands-on experience building, configuring, testing, deploying, troubleshooting, and maintaining canvas or model-driven applications, including forms, validation, business rules, permissions, and responsive user interfaces.
• Power Automate: Hands-on experience developing and supporting cloud flows, approvals, notifications, scheduled processes, error handling, connectors, integrations, and monitoring.
• Power BI: Strong practical capability in Power Query, data modelling, DAX, dashboard and report development, row-level security, publishing, scheduled refresh, workspace deployment, troubleshooting, and ongoing maintenance.
• Microsoft 365 integration: Experience integrating Power Platform solutions with SharePoint, Teams, Excel, Outlook, and other Microsoft 365 services.
• Data and integration: Ability to work with structured data, perform data transformation, and connect solutions through standard connectors, SQL, APIs, or equivalent integration methods.
• Solution delivery: Practical experience with requirements analysis, solution design, testing, user acceptance testing, deployment, technical documentation, production support, and defect resolution.

Nice to Have Technical Capabilities

• Knowledge of Dataverse, Power Pages, AI Builder, Copilot Studio, generative AI, prompt engineering, chatbots, or intelligent document processing.
• Python scripting: Working knowledge of Python for data processing, task automation, API integration, file handling, and troubleshooting. Familiarity with JavaScript, SQL, PowerShell, or API development is also advantageous.
• Experience with robotic process automation platforms such as UiPath, Automation Anywhere, Blue Prism, or equivalent tools.
• Knowledge of Power Platform governance, environment strategy, data loss prevention policies, managed solutions, application lifecycle management, and version control.
• Relevant Microsoft Power Platform, Power BI, Azure AI, RPA, data analytics, cybersecurity, or project management certifications.

Additional Information