Two95 International

Hiring Services Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listed

About the Job

Requirements

A bachelor's degree is desirable, with preferred study in Computer Science, Information Technology, quantitative sciences such as Mathematics or Physics, or Engineering with programming modules.
At least 2 years of work experience in IT or IT project delivery; candidates with more experience may be considered for more senior positions.
Hands-on competence with Microsoft Windows, Linux, and SQL; exposure to or knowledge of Amazon Web Services is advantageous.
Knowledge of computer networks.
Ability and willingness to work outside office hours occasionally.
Ability and willingness to travel for project implementation.
Experience in the hotel industry is advantageous.
Good command of English; competence in other languages is advantageous.
Provide a phone number accessible on WhatsApp.

Responsibilities

Prepare for installations by clarifying and communicating project scope, requirements, deliverables, timelines, and milestones to relevant stakeholders.
Carry out on-premises and cloud installations according to procedure and process.
Troubleshoot problems and errors encountered during installation.
Record encountered problems or errors and their resolutions, where appropriate.
Record new customer requests in project handover documentation.
Conduct User Acceptance Testing and user training according to project methodology.
Provide support during the system go-live period.
Submit all documents upon installation completion and hand over to the support team according to procedure.
Perform other professional services duties as required.
Perform Level 1 and Level 2 duties, including assisting in Global Helpdesk operations as required.
Create and proactively contribute to knowledge-base best practices within the team.

Desired Qualifications

A bachelor's degree, preferably in Computer Science, Information Technology, quantitative sciences such as Mathematics or Physics, or Engineering with programming modules.
Exposure to or knowledge of Amazon Web Services.
Experience in the hotel industry.
Competence in languages other than English.

Hiring Services Engineer

Two95 International Inc. · Ho Chi Minh City, Vietnam · Full-time · Posted 2021-09-07

Workplace: on_site

Department: Apac

Description

Job title Services Engineer
Responsibilities and Job Descriptions:

Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
Carry out installation both On Premise & Cloud in according to procedure and process.
Troubleshoot problems / errors encountered during installation.
Record all problems or errors that were encountered, including its resolution, where appropriate.
Record new customer requests as part of project handover documentation.
Conduct User Acceptance Test, User Training as per project methodology.
Provide Go-live support during system go live period.
Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
Perform other professional services duties as and when required.
Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.• Create and proactively involve in the knowledge base best practice among the team.

Requirements

A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.

With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
Knowledgeable of computer network
Able to work outsides office hours occasionally
Must be able and willing to travel for project implementation
Experience in hotel industry would be an advantage
Good command of English. Competence in other languages would be an advantage
Please provide phone number which is accessible on Whatsapp.

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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