Assistant Director of Technology - Innovation & Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role
At Four Seasons Astir Palace Hotel Athens (recognized as one of The World’s 50 Best Hotels), we are seeking an experienced and dedicated Assistant Director of Technology, Innovation & Data to support the Director of IT in managing all technology systems and infrastructure at the property. This leadership support role is crucial in ensuring the efficient operation, security, and maintenance of IT systems that support our luxury guest experience and business objectives.

You will be responsible for assisting the Director of IT in managing and maintaining all hotel technology, supervising day-to-day IT operations, implementing approved systems strategies, and executing technology initiatives that improve operational effectiveness and guest satisfaction.

What you will do

• Develop and implement comprehensive IT strategies aligned with hotel goals, ensuring robust and secure technology infrastructure.
• Manage all critical hotel systems including Property Management System (PMS), Call Accounting, HSIA, PABX, POS, and back-office applications.
• Lead IT projects and system upgrades, collaborating with corporate teams and vendors to deliver seamless technology solutions.
• Ensure 24/7 availability and reliability of IT services to support hotel operations and guest needs.
• Establish and maintain system security protocols consistent with corporate policies.
• Oversee IT budget, contracts, and vendor relationships to optimize cost-efficiency and service quality.
• Provide leadership and support to the IT team, fostering a collaborative and service-oriented environment.

What you bring

• University degree in Information Technology, Computer Science, or related field.
• Minimum 3 years of experience in hotel IT, with at least 2 years in managerial position.
• Proven expertise in hospitality technology systems such as Opera PMS, HSIA, POS, and network infrastructure.
• Strong project management skills and experience implementing IT upgrades and new systems.
• Solid knowledge of network security, server infrastructure, Active Directory, and backup solutions.
• Excellent interpersonal and communication skills, able to work effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced luxury hospitality environment.

What we offer 

• Competitive salary and comprehensive benefits package.
• Employee meals, laundry services, and Ticket Restaurant monthly allowance.
• Access to Four Seasons global training, development, and travel programs.
• Opportunity to lead IT operations at a world-class luxury resort and make a meaningful impact.

Join Four Seasons Astir Palace Hotel Athens as our Assistant Director of Technology, Innovation & Data and drive technology excellence that supports exceptional guest experiences and operational success. If you are a seasoned IT professional with a passion for innovation and service, ready to leave your mark on hospitality, we invite you to apply today.