Restaurant Manager

Job Description

The Hale Kai Lunch & Dinner Restaurant Manager is responsible for overseeing daily operations of a high-volume luxury resort restaurant, ensuring exceptional guest experiences, maximizing financial performance, and fostering a culture of hospitality, teamwork, accountability, and service excellence. This position leads, coaches, and develops restaurant colleagues while maintaining the highest standards of luxury service, cleanliness, food safety, and operational efficiency.

The Hale Kai Manager serves as a visible leader on the floor, engaging with guests and employees to ensure memorable dining experiences that reflect the resort's values and commitment to excellence.

Essential Functions

Leadership & People Leadership

• Lead, coach, and develop restaurant supervisors and service teams.
• Promote a culture of luxury service, professionalism, accountability, and teamwork.
• Conduct training, coaching, performance evaluations, and corrective action when necessary.
• Ensure compliance with hotel policies, collective bargaining agreements, and employment laws.
• Foster employee engagement and recognition initiatives.
• Foster a positive, inclusive, and engaging work environment.
• Conduct daily pre-shift meetings and service briefings.
• Ensure employees understand departmental goals, service standards, and expectations.
• Support onboarding and continuous training programs.

Compliance and Ethics

• Ensure compliance with company policies, collective bargaining agreements, employment laws, and regulatory requirements.
• Protect confidentiality of employee, guest, and company information.
• Demonstrate honesty, professionalism, and ethical conduct at all times.
• Support investigations, audits, and compliance initiatives as required.

Communication and Collaboration

• Communicate clearly, professionally, and respectfully.
• Foster strong working relationships throughout the resort.
• Support cross-functional teamwork and problem-solving.
• Promote a culture of transparency and collaboration.

Guest Experience

• Serve as a role model for luxury hospitality standards and lead by example in all guest interactions.
• Develop ongoing LQA action plans for restaurant and participate in weekly audits.
• Deliver exceptional, personalized, and anticipatory service that consistently exceeds guest expectations.
• Maintain a highly visible presence in the restaurant during service periods to engage with guests and support team members.
• Create memorable dining experiences through attention to detail, genuine hospitality, and proactive service recovery.
• Anticipate guest needs and take immediate action to enhance comfort, satisfaction, and loyalty.
• Address guest concerns, complaints, and special requests promptly, professionally, and with a sense of urgency.
• Build and maintain strong relationships with repeat guests, VIPs, and resort residents.
• Collaborate closely with Culinary leadership and other departments to ensure seamless execution of the dining experience.
• Monitor dining room operations, ambiance, cleanliness, and presentation standards to ensure consistency with luxury resort expectations.
• Evaluate guest feedback and implement improvements that enhance overall satisfaction and service delivery.

Operational Excellence

• Oversee all daily restaurant operations, ensuring smooth and efficient lunch and dinner service.
• Ensure departmental policies, procedures, service standards, and luxury brand expectations are consistently followed.
• Manage opening, operating, and closing procedures while maintaining accountability for operational readiness.
• Maintain a highly visible leadership presence throughout operations, providing guidance, coaching, and support to employees.
• Monitor reservation flow, table management, seating strategies, and dining room efficiency to maximize guest satisfaction and revenue opportunities. OpenTable champion for outlet.
• Ensure all team members maintain comprehensive menu, beverage, and promotional knowledge and can confidently communicate offerings to guests.
• Coordinate effectively with Culinary, Stewarding, Housekeeping, Engineering, Security, and other resort departments to achieve operational objectives.
• Promote efficiency, organization, cleanliness, and attention to detail throughout all areas of the restaurant.
• Identify opportunities for innovation, process improvement, and enhanced operational effectiveness.
• Ensure compliance with all health, sanitation, safety, food handling, alcohol service, and company standards.
• Maintain restaurant facilities, furnishings, equipment, and physical surroundings in accordance with luxury resort presentation standards.
• Support resort-wide initiatives and collaborate with leadership teams to achieve departmental and organizational goals.
• Develop and drive yearly activation calendar with support form Senior Managers and Divisional Directors

Cleanliness and Luxury Standards

• Maintain exceptional standards of cleanliness and presentation.
• Ensure facilities, equipment, and workspaces reflect luxury resort expectations.
• Foster ownership and pride in maintaining the physical environment.
• Hold teams accountable for cleanliness and organization.

Financial Responsibilities

• Monitor labor costs, scheduling, productivity, and payroll.
• Full ownership of department level P&L. Works to drive check average and covers per occupied guest room.
• Manage departmental budgets and financial performance.
• Analyze sales trends and implement revenue-enhancing initiatives.
• Control operating expenses and minimize waste.
• Support inventory management and purchasing controls.

Safety, Sanitation & Cleanliness

• Ensure compliance with all health, sanitation, food safety, OSHA, and Hawaiʻi state regulations.
• Maintain a clean, organized, and safe work environment.
• Participate in bi-weekly walkthroughs of restaurant space with Divisional Director / Assistant Director and address ongoing cleanliness and maintenance opportunities through thoughtful action planning.
• Conduct regular inspections of restaurant facilities and equipment.
• Ensure employees follow safe food handling and workplace safety practices.
• Promote a culture of cleanliness and ownership throughout the restaurant.

Administrative Responsibilities

• Maintain accurate records, reports, schedules, and operational documentation.
• SAQ audit champion for department. Ensure proper controls are followed through on a daily basis.
• Participate in leadership meetings and hotel initiatives.
• Support recruitment, onboarding, and retention efforts.
• Assist with special events, promotions, and outlet marketing initiatives.

Qualifications

Education

• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent luxury hospitality experience may be considered.

Experience

• Minimum 3-5 years restaurant management experience.
• Minimum 2 years luxury hotel or fine dining management experience preferred.
• Experience leading union and non-union teams preferred.
• Proven experience managing financial performance, labor, and guest satisfaction metrics.

Certifications

• Food Safety Certification required.
• Alcohol Service Certification required as applicable by law.

Knowledge, Skills & Abilities

• Strong leadership and team-building skills.
• Exceptional guest relations and interpersonal abilities.
• Advanced knowledge of fine dining service standards.
• Strong conflict resolution and decision-making abilities.
• Excellent verbal and written communication skills.
• Financial acumen and budgeting experience.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Commitment to luxury hospitality standards and continuous improvement.

Essential Leadership Competencies

Must demonstrate proficiency in:

• Leading Leaders
• Divisional Strategic Planning
• Financial Planning & P&L Consolidation
• Internal Controls & Audit
• Systems & Process Design
• Quality Assurance & Brand Standards
• Project & Capital Management
• Pre-Opening Planning
• Organization Design
• Labor Relations Management
• Data Analysis & Reporting
• Change Management
• Cross-Functional Collaboration
• Executive Communication & Presentation
• Problem Solving & Decision Making

ADA Reasonable Accommodation Statement

Fairmont Orchid is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, provided the accommodation does not create an undue hardship on business operations or compromise the safety of guests, colleagues, or the workplace.

Physical Requirements & Working Environment

• Ability to stand and walk for extended periods throughout a 32-acre oceanfront resort.
• Ability to move between restaurant venues, banquet spaces, offices, and project sites daily.
• Ability to sit for extended periods performing financial analysis, reporting, and project work.
• Ability to lift, push, pull, and carry up to 25 pounds occasionally.
• Ability to work indoors and outdoors in varying weather conditions including heat, humidity, sun, wind, and rain.
• Frequent bending, reaching, and movement when inspecting operational areas and project sites.
• Ability to work effectively in a fast-paced environment with multiple concurrent priorities.
• Flexibility to work evenings, weekends, holidays, and Manager on Duty shifts as business needs require.

Essential Function Determination: Leadership of the division’s senior leaders, financial and operational analysis, oversight of systems, standards, and projects, regular mobility throughout the resort, and coverage for the Director of Food & Beverage are considered essential functions of this position. Qualified individuals may perform these essential functions with or without reasonable accommodation.

Additional Information

Salary Range: $80,000 - $90,000 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Be Part of Something Special

This is more than a job. It is an opportunity to build meaningful connections, inspire exceptional service, and become part of a legendary luxury hospitality brand.

If you are ready to lead with passion, elevate guest experiences, and grow your career in paradise, we encourage you to apply today.

Fairmont Orchid is an Equal Opportunity Employer committed to creating an inclusive environment for all colleagues.

Why Join Fairmont Orchid?

At Fairmont Orchid, we recognize that our people are our greatest asset. We are committed to creating an environment where colleagues feel valued, supported, and empowered to grow.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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