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Full-Time

US Insurance Expert

Confirmed live in the last 24 hours

Jane Software

Jane Software

201-500 employees

Practice management software for healthcare professionals

Enterprise Software
Healthcare

Compensation Overview

$72kAnnually

Junior, Mid

Remote in USA

Category
Insurance
Finance & Banking
Required Skills
Data Analysis
Requirements
  • Works or worked as a biller across the US (bonus if you’ve billed in CA, TX, NY or FL) with Physical Therapy, Chiropractic and Acupuncture with Jane
  • Experience with provider credentialing and enrolment; eligibility checks + prior authorizations; submitting claims (commercial, auto, medicare/medicaid, personal injury) including claim dispute and claim rejections and denials; and patient collections
  • Experience in educating either in Medical Billing/Coding or as a Credentialing Specialist
  • Keen to maintain a real-world experience and stay updated with frequent billing changes
  • Comfortable and Confident to act as the escalation point for billing questions from our Team
  • Improver mindset to help Jane build US Insurance Billing knowledge across our internal teams and Customers
  • Strong Team player as you will work cross-functionally with our other teams (i.e. Community, Marketing, Product, etc)
  • Deep understanding by specialty of requirements to bill for Commercial, BCBS, Medicaid, and Medicare and how those requirements are impacted by State regulations
  • Human and Helpful Communication style
Responsibilities
  • Leverage expertise in US Insurance Billing to create educational content, including external guides and internal support team resources, fostering continuous learning and development within the team.
  • Serve as the escalation resource for US Insurance Billing, handling complex issues, and ensuring timely resolution to maintain customer satisfaction.
  • Conduct bi-weekly office hours to provide dedicated support to our customer billing community, addressing queries, and offering guidance on various aspects of the billing process.
  • Perform meticulous reviews of support posts in relevant Slack channels, focusing on accuracy and identifying learning gaps or opportunities for improvement within the team.
  • Analyze support posts related to rejections with our Claim.MD integration, identifying trends, and proactively offering content, guidance, and feedback to enhance resolution efficiency.
  • Monitor support channels for customer requests, specifically new requirement queries, and collaborate with the product development team to relay valuable insights for continuous improvement.

Jane Software provides practice management software specifically designed for allied healthcare professionals, such as physical therapists, chiropractors, and massage therapists. The software includes tools for booking appointments, tracking patient progress, scheduling, invoicing, processing payments, and managing insurance reimbursements, all accessible online. This user-friendly platform allows healthcare providers to streamline their administrative tasks, making it easier to run their practices efficiently. Unlike many competitors, Jane Software operates on a subscription model with transparent pricing and offers special rates for new practices, ensuring affordability for startups. The company's goal is to support healthcare providers by creating a community that enhances their operational efficiency and effectiveness.

Company Stage

N/A

Total Funding

$2.1M

Headquarters

North Vancouver, Canada

Founded

2012

Growth & Insights
Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Jane.app's remote-first approach allows it to attract top talent globally, enhancing its product and customer support.
  • The company's commitment to continuous product improvement and exceptional customer support ensures high customer retention and satisfaction.
  • Special pricing options for new practices make Jane.app an attractive option for startups in the healthcare sector, potentially leading to rapid market adoption.

What critics are saying

  • The niche focus on allied healthcare professionals may limit market size and growth potential.
  • As a remote-first company, maintaining a cohesive company culture and effective communication can be challenging.

What makes Jane Software unique

  • Jane.app focuses exclusively on allied healthcare professionals, offering a tailored solution that addresses the specific needs of this niche market.
  • The platform's user-friendly design and comprehensive suite of tools, from booking to insurance reimbursements, provide an all-in-one solution that many competitors lack.
  • Their transparent subscription-based pricing model, including a pricing calculator and special options for new practices, sets them apart in terms of cost predictability and accessibility.

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