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IHG

Global hotel company

Overnight Service Ambassador

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeJapanNo salary listedIn-person

About the Job

Requirements

  • Previous experience in hospitality, hotel operations, guest services, housekeeping, food and beverage, or a related customer-service role.
  • A professional appearance and a customer-service orientation.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and professional during unexpected situations.
  • Ability to work independently during overnight hours.
  • Physical stamina to walk and stand for extended periods.
  • Basic computer skills.
  • Availability to work nights, weekends, and public holidays.
  • Japanese communication skills.

Responsibilities

  • Respond promptly and professionally to overnight guest requests.
  • Deliver amenities, towels, pillows, water, luggage, guest supplies, and other requested items to guest rooms.
  • Support in-room dining delivery and tray collection.
  • Deliver VIP amenities, special requests, and personalized guest items.
  • Assist with luggage and guest-service requests when required.
  • Coordinate with Front Office, Housekeeping, and Food & Beverage.
  • Monitor and maintain guest-service areas, pantries, and hotel equipment.
  • Replenish guest and operational supplies.
  • Promptly report maintenance issues, safety concerns, and lost property.
  • Maintain accurate overnight service records and handover information.
  • Protect guest privacy and confidential information.
  • Provide discreet, polished, and personalized service in accordance with luxury-hotel standards.
  • Support emergency and overnight operational procedures when required.
  • Perform other duties reasonably assigned by the Night Manager, Duty Manager, or Housekeeping Assistant Manager.

Desired Qualifications

  • Previous luxury hotel experience.
  • English communication skills.
  • Guest-service, bell, room-service, or housekeeping experience.
  • Knowledge or experience with hotel PMS/POS systems, including OPERA and Infrasys.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size
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Total funding
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