Customer Support Coach
Cloudbeds
Customer Support Coach
Cloudbeds
Unified platform for independent lodging operations
๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐จ๐ป๐ถ๐พ๐๐ฒ
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
๐๐ผ๐ ๐ฌ๐ผ๐'๐น๐น ๐ ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐๐บ๐ฝ๐ฎ๐ฐ๐:
As a ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ผ๐ฎ๐ฐ๐ต, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you'll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.
๐ข๐๐ฟ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ง๐ฒ๐ฎ๐บ:
Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!
๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐ ๐๐ฟ๐ถ๐ป๐ด ๐๐ผ ๐๐ต๐ฒ ๐ง๐ฒ๐ฎ๐บ:
๐ช๐ต๐ฎ๐ ๐ฆ๐ฒ๐๐ ๐ฌ๐ผ๐ ๐จ๐ฝ ๐ณ๐ผ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐:
๐ช๐ผ๐ฟ๐ธ ๐๐๐๐ต๐ผ๐ฟ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
๐ช๐ต๐ฎ๐ ๐๐ผ ๐๐ ๐ฝ๐ฒ๐ฐ๐ - ๐ฌ๐ผ๐๐ฟ ๐๐ผ๐๐ฟ๐ป๐ฒ๐ ๐๐ถ๐๐ต ๐จ๐
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold โ we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐๐๐ฎ๐ฟ๐ฑ๐:
๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ผ๐๐ฟ ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐:
๐๐๐ฒ๐ฟ๐๐ผ๐ป๐ฒ ๐ถ๐ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ - ๐ ๐๐๐น๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ป๐ฐ๐น๐๐๐ถ๐ผ๐ป
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Cloudbeds provides an all-in-one technology platform for independent lodging businesses to run their operations. It combines a property management system (PMS), a Channel Manager, a Booking Engine, and PIE for revenue management, plus Cloudbeds Amplify for digital marketing and Whistle for guest engagement. The platform unifies operations, distribution, pricing insights, marketing, and guest communication in one system to compete with larger providers. Its goal is to help independent hotels, bed and breakfasts, and other lodging businesses grow revenue, streamline operations, and improve the guest experience.
Explore more opportunities at Cloudbeds