Stryker

Manufactures orthopedic and surgical medical devices

Clinical Specialist - Joint Replacement

Solution EngineeringConfirmed live in the last 24 hours

Full-timePetaling Jaya, Selangor, MalaysiaNo salary listed

About the Job

Requirements

A Bachelor's degree or Diploma in Nursing or a related Health Sciences field is required.
Nursing, scrubbing, or operating-theatre case-support experience is required.
Good spoken and written English communication skills are required.
Motivation and enthusiasm to help patients through the use of Stryker products are required.
Interpersonal skills to manage internal and external stakeholders are required.

Responsibilities

Provide effective technical consultative service to customers before, during, and after routine surgical cases.
Apply product proficiency to ensure customers understand the technical specifications and usage instructions of Stryker products.
Arrange cases in advance and monitor instrument and implant kits.
Provide inventory management and invoicing support to customers and branch operations.
Deliver, organize, and monitor consigned and owned implant and instrument inventory at customer locations.
Attend and support routine primary surgical procedures.
Identify and troubleshoot product-related issues involving a customer's application of a product.
Document each product-performance incident and assist in preparing reports according to company policy and governmental requirements.
Assist with product returns and additions resulting from field-service issues, stock adjustments, field actions, and administrative processes according to company procedures.
Ensure products requiring maintenance are returned to the branch promptly.
Provide product training to colleagues and customers in one-on-one and in-service settings.
Maintain product knowledge and professional skills through internal training, external seminars, and other sources.

Work Flexibility: Field-based

What You Will Do:

Provide effective technical consultative service to customers before, during and after routine surgical cases
Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
Case prearrangement and instrument & implant kits monitoring
Provide inventory management and invoicing to customers and branch operations
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
Attend and support routine primary surgical procedures
Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
Ensure that products requiring maintenance are returned to the branch in a timely manner
Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
Nursing or Scrubbing and Operation Theatre case support experience
Good communication skills in spoken and written English
Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
Good interpersonal skills to manage internal and external stakeholders

Travel Percentage: None

About the Company

Stryker

Manufactures orthopedic and surgical medical devices

Stryker makes medical devices for hospitals, surgical centers and emergency responders, spanning joint implants, surgical instruments and patient transport equipment. Its Mako platform assists surgeons with joint replacement, while its neurotechnology products support brain and spine procedures and stroke treatment. Clinicians use its equipment during surgery and emergency care, and the company earns money by selling implants, disposable products and capital equipment through direct sales teams and distributors. The business also supplies training and technical support for healthcare providers using its devices. Stryker was founded in 1941 and is headquartered in Portage, Michigan.

Company size: 10,001+
Company stage: IPO
Headquarters: Portage, MI
Founded: 1941

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