Patient Support Specialist

Reference Number: R2876001

Position Title: Patient Support Specialist

Department: Patient Support Services Specialty Care Canada

Location: Toronto, ON (Hybrid)

About Sanofi 

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.​

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.​

The Specialist, Patient Support Process is a influential team member with the experience to help drive innovation within Sanofi Canada's Patient Support Services. This individual reports directly to the Head, Patient Support Services, and is a member of the Sanofi PSS team.

The individual is responsible for identifying gaps and developing short- and long-term process improvements across Sanofi Specialty Care and General Medicines Canada patient programs. Working alongside the Patient Program Leads, this individual helps ensure each program delivers consistent, high-quality, and compliant support, while enhancing the experience of both patients and healthcare professionals at every touchpoint.

The Specialist, Patient Support Process is accountable for developing and implementing best practices that bring consistency across the patient programs offered in our portfolio. This includes introducing digital tools to evolve PSS operations, ensuring compliance with local and global processes, and supporting audit readiness and response requirements.

Main responsibilities:

 Process Improvement

• Identify gaps across PSS programs and strategically design and implement process improvements
• Implement best practices and ensure consistency across programs
• Apply process improvement methods to strengthen the PSS experience at key touchpoints across the patient journey
• Pinpoint where patients may fall out of a program and design workflow changes to address them
• Own the end-to-end delivery of process improvement initiatives

Digital Enablement

• Bring in digital tools and capabilities to evolve PSS operations
• Support the rollout of new indications and PSS initiatives, including new digital capabilities, by tracking and communicating project status

Program Oversight

• Maintain visibility across PSS programs to flag common challenges and opportunities for more consistent ways of working
• Establish and maintain consistent standards and best practices across the Patient Program Leads' programs
• Assess the operational performance of current programs and recommend design changes to improve patient and HCP satisfaction
• Build a solid understanding of the patient pathway, drawing on internal partners and insights to inform recommendations

Vendor & Cross-Functional Collaboration

• Apply sound vendor management practices to support strong, well-coordinated partnerships
• Work with franchise and cross-functional stakeholders to shape processes that improve PSS efficiency and effectiveness
• Build understanding of other functions' priorities and respond with practical PSS solutions
• Present findings and recommendations clearly to partners, grounded in a solid understanding of program operations

Compliance & Audit Readiness

• Ensure compliance with local and global PSS processes
• Support audit readiness and response requirements

Strategic Support

• Contribute to shaping strategies with stakeholders to help deliver shared milestones

About You

Required Qualifications:

• Strong patient focus, passion, and results orientation
• Bachelor's degree; a relevant master's degree is a plus
• 1-3 years of relevant pharmaceutical experience, including exposure to Patient Support Services
• Experience working with cross-functional stakeholders to improve patient access or create new ways of working; exposure to piloting digital capabilities is an asset
• Strong collaboration, organizational, and operational skills; comfortable working independently and as part of a team
• Demonstrated analytical and leadership potential, with a track record of delivering on project objectives
• Effective communicator, able to present to cross-functional and cross-organizational audiences in a matrix environment
• Adaptable and able to lead through shifting business priorities
• Excellent writing, Excel, PowerPoint, SharePoint and Power Automate skills

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.​
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.​
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs​

This position is for a new vacant role that is now open for applications.​

Applications received after the official close date will be reviewed on an individual basis.​

AI Usage

"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada’s Privacy Officer via Sanofi’s data subject request portal,  Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

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Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.​

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

North America Applicants Only

The salary range for this position is:

94,700.00 - 136,800.00

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante:

94,700.00 - 136,800.00

La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien