IHG

Global hotel company

Front Desk Agent

Hotel Guest ServicesPosted on Nov 10

Part-timeOhio, USA$18In-person

About the Job

Requirements

Communicate effectively with guests to address concerns and compliments.
Use problem-solving skills to resolve guest issues.
Be fluent in the local language; additional languages are not required.
Have literacy, numeracy, and basic computer skills.
Be available for night, weekend, and holiday shifts.
Have a high school diploma or equivalent qualification.
Ideally have at least one year of front desk or guest service experience.
Be able to lift, push, and pull objects weighing up to 50 pounds (23 kilograms), and perform bending and kneeling.

Responsibilities

Welcome guests and help create a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests in person or by phone.
Manage guest bookings, identify upselling opportunities, and inform guests about ways to improve their stay.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with billing issues and local information, and involve management when necessary.
Follow safety procedures, report incidents, and wear required protective gear.
Represent the brand through professional appearance and conduct.
Stay informed about the day's events and activities schedule.
Help colleagues with ad hoc duties as needed.

Desired Qualifications

A college or university degree is a bonus but is not essential.
Additional language skills are beneficial but not essential.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Hiring Salary: USD 18.00 - 18.00

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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